Key Honda of Rutland

Top Notch Customer Care with Caitlin Wiles Hands down Caitlin Wiles cares about the customers. Caitlin's outstanding patients catered to this household to satisfy the wife and husband, (LOL yo Hands down Caitlin Wiles cares about the customers. Caitlin's outstanding patients catered to this household to satisfy the wife and husband, (LOL you know those customers) the husband needs were very small but the wives were very large for all good reasons, a local business lady that spends 90 % of time in her car.. wanted, needed the best, safe and comfortable and of course the classiest.... with low payments ..... Caitlin spent time test driving and providing payments options with a no pressure caring approach which resulted in 2 very very satisfied customers.. Thank you Caitlin & Key Honda More

GREAT!! This is my third Honda purchased at this dealer. The first two were under the dealership name Shearer Honda (changed over to Key in December). My ex This is my third Honda purchased at this dealer. The first two were under the dealership name Shearer Honda (changed over to Key in December). My experience with sales and service has always been excellent! The sales person I dealt with this time was Chris Cuccurullo. Chris went over and above in his help to me get into what I could afford and wanted. When I hesitated, he brought in Brian Kenny who helped seal the deal. I thought of shopping around but didn't because of my wonderful experience with this place. I love my new Civic!!!!!! More

New car, no problem! Mike was very professional in helping me find the perfect vehicle, he asked me what i was looking for and did exactly that, he brought out the Honda H Mike was very professional in helping me find the perfect vehicle, he asked me what i was looking for and did exactly that, he brought out the Honda HR-V and i fell inlove with it. I drove it once and couldn’t wait to take it home. More

Love my new CRV! Chris was a delight to work with! Professional, polite and knowledgeable. He was understanding of my needs and helped me make my decision quickly. Chris was a delight to work with! Professional, polite and knowledgeable. He was understanding of my needs and helped me make my decision quickly. This is my 3rd Honda and I couldn't be happier! Thank you Chris and Key Honda. More

Mike is the man!!! Mike worked extremely hard with me for over a year trying to find the right vehicle for all my needs he constantly kept in touch with me when somethin Mike worked extremely hard with me for over a year trying to find the right vehicle for all my needs he constantly kept in touch with me when something would come his way! Mike is a professional, he made me feel really comftorable in my purchase and i would highly recommend him if you are looking for a forever vehicle. Mike is a really solid guy and will make sure to find you the vehicle of your dreams!!! Again mike i thank you very much for finding me my 2014 dodge ram it is exactly everything i could ever imagine and more! If youre looking for a vehicle, mike galiano is the way to go!!! These guys are the best of the best More

Best place to buy a car! Key Honda has been an absolute pleasure to do business with. From first contact with Danni who established the rapport and professionalism of the deal Key Honda has been an absolute pleasure to do business with. From first contact with Danni who established the rapport and professionalism of the dealership while guiding me along the process. Then on to Dallas who took the time to understand my needs and crafted the fairest deal ever to Josh who came up with the right financing to make things affordable. Finally Mike who presented and delivered my new Accord Touring to me. He was great responding to all of my questions and his patience explaining all of the tech items. THANK YOU to all of you. You can’t go wrong here at Key Honda. More

Mixed Experience, Proceed with Caution I've had some positive and some negative experiences with this dealer. I have brought two vehicles to them for service and purchased one new vehicle f I've had some positive and some negative experiences with this dealer. I have brought two vehicles to them for service and purchased one new vehicle from them. The service department is about what you expect from a dealer service department. The pricing for parts is marked up beyond belief, but all genuine Honda. The labor is expensive, but efficient, scheduled, and professional. I have found these folks to be generally friendly and honest, which is a lot more that I can say about some Honda service departments I have dealt with. I have never once had this service department try to up-sell me, push unnecessary services on me, or perform any work without my consent. So they are a dealer service shop in the best way: extremely expensive, but also very professional. My new car buying experience here was not so good. The sales rep (no longer with their team) was friendly and helpful, though not especially knowledgable. I wanted what I wanted and got no flexibility in price. I called around to some dealers in CT and MA and got a slightly lower price. I went back and was told Shearer could meet me half way with some dealer-installed options, and assured me that their "VIP" perks (free inspections for life!) would add value to the proposition in the long run. I got a whole song and dance about keeping it local, customer loyalty, etc., which sounded good to me. This proved foolish. At delivery the dealer-installed options they had sweetened the deal with were not installed. The costs of installing them were higher had been discussed ("oh, you wanted the required vehicle-specific mounting kit and two keys with that remote start? What we have in writing here is just for the remote starter alone!"), and would have introduced long delays for reasons no one could explain convincingly. I should have walked away, but at this point I'd been waiting four months for the vehicle, so I just swallowed it. I left feeling pretty icky. But I got over it quickly, being happy with the vehicle. Fast forward two years. Time for the second-ever free inspection, yay. But it turns out the "VIP" program is now kaput. No letter explaining the change, or even giving me a heads-up. I call the sales guys for an explanation and a rep tells me the general manager will get back to me momentarily. He never does. So, I thought this was a long-term customer loyalty thing, and I got a free oil change and an inspection, $45 value. Tried for a chat with the GM too, but apparently I don't rate. There's that icky feeling again. In my experience, this dealer is not trustworthy and does not appear interested in keeping their customers happy if it impacts their bottom line in the slightest. I won't be coming back. More

New Honda CR-V Touring Matt Trombetta did a great job getting the 2018 model I wanted as soon as it was available. He also took the time to iron-out a few minor lose ends a Matt Trombetta did a great job getting the 2018 model I wanted as soon as it was available. He also took the time to iron-out a few minor lose ends after the sale was completed. I love the car and am very happy to be back in a Honda again. Tom H. More

New Honda HR V ex l... Thanks Mike! I am incredibly happy with my car buying experience at Shearer Honda. I had the pleasure of working with Mike Galiano. He was friendly, informative a I am incredibly happy with my car buying experience at Shearer Honda. I had the pleasure of working with Mike Galiano. He was friendly, informative and accommodating. I look forward to working with him again when I make my next purchase. Thanks Mike! More

Salesman experience Mike Galiano is an outstanding salesman. He went above and beyond for me. I had multiple issues which made this difficult for both of us. Mike accommo Mike Galiano is an outstanding salesman. He went above and beyond for me. I had multiple issues which made this difficult for both of us. Mike accommodated my needs with a smile and worked with me. He got me into the car that I wanted and could afford. He has kept me updated on my special order for car mats. He even came in on his day off to get my deal sealed, as I had a personal issue. Mike is by far the best to work with. Knowledgeable, friendly and always has a smile. Thanks Mike! More