Key Honda of Rutland

Caitlin was super to work with I knew just what I wanted. Caitlin Wiles listened, didn't try to sell me more than I was looking for, and set about finding the car that matched my sp I knew just what I wanted. Caitlin Wiles listened, didn't try to sell me more than I was looking for, and set about finding the car that matched my specifications. The dealership price was better than the average I had found on the internet and I really appreciate getting a free inspection each year I own the car. That's a nice savings. Things moved smoothly and quickly. I didn't spend hours waiting for people to figure things out which has happened to me in the past. When I got home after my initial visit, I had more questions and was able to email these. Both Caitlin and Andrew Magro, the Finance Manager, answered my emails almost immediately even though once they were answering after hours from home. The day I picked up the car Caitlin went over every feature in the car and made sure I was comfortable before I drove it home. She was pleasant, upbeat, knowledgeable and efficient. More

Very pleased! Chris Cuccurullo was straightforward, patient and thorough. He did not try to hurry us in our decision as we wanted to compare this car to what other Chris Cuccurullo was straightforward, patient and thorough. He did not try to hurry us in our decision as we wanted to compare this car to what other dealerships had to offer. When we did decide to choose a Honda Pilot he helped us choose between a purchase or a lease. Chris was aware of our status as retired folks on a restricted budget and took that into consideration. We were pleased with all aspects of his sales techniques - no pressure! More

Top Notch ! I knew what I wanted in a new vehicle when I walked into the dealership. Chris spoke with me at length about my choice, answered all of my questions a I knew what I wanted in a new vehicle when I walked into the dealership. Chris spoke with me at length about my choice, answered all of my questions and didn't waste my time trying to "persuade" me to upgrade or look at other models. The process was painless from start to finish ! I needed a new vehicle FAST (my rusty '05 CRV wouldn't pass inspection) and everyone at Key from service to sales made that happen. More

Buying my new car ;) I am completely and utterly satisfied with the service that we received. Michael was very professional and kind. He treated us like top priority throu I am completely and utterly satisfied with the service that we received. Michael was very professional and kind. He treated us like top priority throughout the entire experience. We will 100% be recommending to anyone and everyone we know who are or will be looking for a new vehicle. More

Pleasant and hassle-free When I walked into Key Honda (previously Shearer Honda) in 2016, I was expecting the worst. Not because of the dealership but because of past experien When I walked into Key Honda (previously Shearer Honda) in 2016, I was expecting the worst. Not because of the dealership but because of past experiences with other dealerships. I expected pushy salespeople who would outright lie to get me in a car, with a financing deal that makes a $26k car cost $42k after six years (a Chrysler dealer tried pushing that as a great deal when I looked at a Renegade). So understandably when I walked into Key (Shearer) Honda I was intimidated and very defensive. It didn't take long, however, to feel at ease. Mike Galiano and the team were very friendly, open and honest. I was not pressured into anything and every step of the process was straightforward. I bought an HR-V with eight miles on the odometer, in the exact trim level and color I wanted, at a fair price. This is the first new car I ever owned and two years later I am still thankful for it. It has been maintained at Key Honda from day one and I will stay loyal to them for as long as I own a Honda. More

Returning Again Great experience! I have dealt with Eric on all of my vehicle purchases. Staff is friendly, helpful, and never make you feel pressured to purchase. I Great experience! I have dealt with Eric on all of my vehicle purchases. Staff is friendly, helpful, and never make you feel pressured to purchase. I will return again. More

Chris is amazing! I worked with Chris on a Honda Pilot. Told him what I wanted. He found it, worked with me on the price. What a pleasure! He's very knowledgeable and c I worked with Chris on a Honda Pilot. Told him what I wanted. He found it, worked with me on the price. What a pleasure! He's very knowledgeable and clued me in on all the features and technology! More

A surprisingly pleasant and efficient transaction At the Key Honda website, I selected four used vehicles that I felt would meet my needs. At the dealership, Mike Galiano greeted me. I told him what I At the Key Honda website, I selected four used vehicles that I felt would meet my needs. At the dealership, Mike Galiano greeted me. I told him what I was looking for. He showed the vehicles that I had selected then asked if I might be interested in a vehicle that just came in that he thought would be good for me. To make a long story short, I now own the one he suggested at a significant $ savings over any of those I had pre-selected. I am very happy with my “new” car and the way I was treated at Key Honda Mike is knowledgeable and easy to talk to, has a sense of humor and is not pushy at all. I do not feel like he “sold” me a car, he professionally provided me with information and I bought a car. It was a pleasure. The other staff that I dealt with all were great, Andrew Margo (financing), and Darcy Nelson (paperwork) made the transaction simple and easy. The crew that detailed the car before delivery did a fantastic job. More

Excellent car buying experience My HR-V was the fourth Honda I've purchased but the first at this dealership. Every single person I encountered couldn't have been more helpful and pe My HR-V was the fourth Honda I've purchased but the first at this dealership. Every single person I encountered couldn't have been more helpful and personable. The information I was given was clear and pertinent to my needs, and I never felt pressured to make a decision. The environment was friendly, comfortable and professional. I highly recommend Key Honda and will always use them in the future. More

Exceptional Service I went to Key Honda today for an inspection and snow tire removal. I also made an appointment to talk with Mike Galiano about my options for my curren I went to Key Honda today for an inspection and snow tire removal. I also made an appointment to talk with Mike Galiano about my options for my current lease. He listened with intention and we discussed several options. I was thinking about switching from a CRV to the HRV. I looked at both models on the lot. I never felt pressured, but certainly felt supported by Mike with making a decision. At 6:30 this evening, I was driving away in my 2018 CRV!!! Thank you, Mike. More