Key Honda of Rutland

Outstanding! Highly recommended. The staff at Key Honda were all very warm, friendly, professional, and very helpful. I felt they were honest and willing to "go the extra mile" with The staff at Key Honda were all very warm, friendly, professional, and very helpful. I felt they were honest and willing to "go the extra mile" with us. The whole experience of deciding upon and purchasing a vehicle was very pleasant, easy, and quick. I would definitely recommend this dealership! There was none of the high pressure and deceitful sales tactics we have experienced at other dealers, instead they listened carefully to what we had to say, and patiently worked with us. The process took us up until closing time, but even after the paperwork was signed and the purchase was complete, the fact that they care about their customers became even more apparent. Kyle came outside as we were preparing to leave and (without us having to request it) paired my phone to the car. He also told us that they wanted to have us come back so they could do a good job cleaning up and detailing the car, which he said would take about two hours. They didn't have to do this. We returned the next morning so that they could do this for us. When we arrived, Kyle was in the parking lot waiting for us with a loaner car all ready to go. We were able to go do our shopping. He called when the car was ready. Excellent reviews for this dealership and staff! More

Great experience with Dave Valadez I will preface this by saying all salesmen are supposed to be nice because their job is to sell-- but Dave Valadez is beyond that; a wonderful listene I will preface this by saying all salesmen are supposed to be nice because their job is to sell-- but Dave Valadez is beyond that; a wonderful listener and a genuine human being. Seriously, great guy! Was in the market for a used CRV after shopping for a few months and found a 2012 that I was interested in at Key Honda. I inquired online, and received a very prompt response inviting me to come in that afternoon to look at it. I get there and the overall experience was great. I worked with Dave Valadez, who was incredibly helpful and patient and allowed me to go on a long thorough test drive even though it was later in the evening near closing time, but I never felt rushed or pressured. We had our price discussions, and although I had a few concerns (such as the CRV smelling like stale tobacco) I ended up trading in my vehicle and purchasing the CRV for a very fair price considering the trim, year, and mileage compared to others on Auto Trader. Dave informed me there wasn't much he could do about the price of the vehicle, as they set it from the beginning based on the same information, which was fine. Their price was accurate based on the months of shopping I did on my own. He also informed me that included would be first oil change FREE and FREE STATE INSPECTIONS FOR THE LIFE OF THE VEHICLE! That was amazing to learn. They gave me what I expected for my trade, had the appraisal done in a matter of minutes. The entire process was very friendly and pain free. I chose to finance through my local credit union, and no one questioned or pressured me in to choosing their in house financing which I appreciated. I declined some additional insurances/services when it came time to sign the paper work, but everyone I dealt with was understanding and never tried to pressure me more once I declined the additional services, politely. If you are a prospective buyer, also be aware that this dealer charges a $399 document fee which is NOT NEGOTIABLE! Don't even try, people. That doc fee is how all of the people behind the scenes who make the entire thing a smooth and easy process get paid since they don't get commission. It is more than fair despite what the internet might tell you. More

Very good experience This is our second lease at this location, however it is the first since it became Key Honda and the first time in working with Samantha, She was very This is our second lease at this location, however it is the first since it became Key Honda and the first time in working with Samantha, She was very professional in working with us as to what we would like for options and color etc. We did not get a feeling of being pressured, which is very important to me. More

Leased my first car ! Our first experience at Key ! My husband and I were looking for something newer and smaller. We pretty much new what we wanted. Frankie was great to work with and pretty much painl My husband and I were looking for something newer and smaller. We pretty much new what we wanted. Frankie was great to work with and pretty much painlessly got us into our new 2019 Civic. I love it and would definitely reccend Key Honda of Rutland to others ! More

Such a pleasant experience I worked with Caitlin Wiles and Andrew Magro and they made this entire process so easy. Found just the vehicle I wanted, explained everything to me c I worked with Caitlin Wiles and Andrew Magro and they made this entire process so easy. Found just the vehicle I wanted, explained everything to me clearly, and took my trade sight unseen. This is my third Honda, never disappointed. More

Excellent so the service was excellent and the time that was taken to go over all the options. And who knew there was car starter also! Bonus! so the service was excellent and the time that was taken to go over all the options. And who knew there was car starter also! Bonus! More

Purchase My experience at Key Honda exceeded my expectations. I live over two hours from Key Honda and worked with Taylor Gould online. I was extremely impre My experience at Key Honda exceeded my expectations. I live over two hours from Key Honda and worked with Taylor Gould online. I was extremely impressed with her customer service. She was prompt in responding to my questions and worked with Mike Galiano, sales manager, to get me the best possible deal. I scheduled an appointment with Taylor and found her to be very courteous and professional. I was driving home within an hour of deciding to make the purchase; the process went very smoothly. I would highly recommend this dealership. Thanks for a great experience Taylor More

Frank Gomez was awesome to work with. Frank was very personable. Have boughton many vehicles. This was by far the best experience we've had buying a vehicle. Super relaxed, very informativ Frank was very personable. Have boughton many vehicles. This was by far the best experience we've had buying a vehicle. Super relaxed, very informative. Made everything super easy More

My best car buying experience! I conducted research about an Accord and drove two before I stumbled upon Key’s excellent pricing on a 2018 Accord while skimming a popular ‘car’s val I conducted research about an Accord and drove two before I stumbled upon Key’s excellent pricing on a 2018 Accord while skimming a popular ‘car’s value’ website. I inquired if their pricing was legit, quickly discovering it was. Even better, they didn’t try to hassle me for more money or try and sell me items I did not need. When I was about to back out due to the distance (approx 2 hrs) required to drive to the dealership, my sales rep, David Valadez, offered to drive the car to me... as in to my front door! I think I signed about 8 pieces of paper and was done - how awesome it was!! Thank you David, I appreciate your time and efforts... And thank you Andrew Magro for a no hassle experience while paying for the vehicle - well done gentlemen! More

Great experience at Key Honda! My husband and I couldn't have been more pleased with our experience at Key Honda. The sales rep and finance director were great to work with and rea My husband and I couldn't have been more pleased with our experience at Key Honda. The sales rep and finance director were great to work with and really put us at ease in making sure all of our questions were thoroughly answered. The communication and follow-up were superb every step of the way. We know that we are in good hands with the team at Key Honda! More