Key Honda of Rutland

I am writing to express my deep disappointment and frustration with the lack of communication and follow-up from Key Honda of Rutland. After our initial discussions regarding a vehicle purchase, I’ve frustration with the lack of communication and follow-up from Key Honda of Rutland. After our initial discussions regarding a vehicle purchase, I’ve been waiting for a follow-up call to finalize the transaction details. Despite my repeated attempts to reach out, I have not received any response at all, which is unacceptable. Given my previous positive experiences with your dealership, I had high expectations for professionalism and customer service. Unfortunately, it seems Key Honda of Rutland is following in the footsteps of Alderman, which is very disheartening. As someone who has purchased vehicles from your dealership in the past, this lack of attention is even more frustrating. I want to make it clear that both of my sons, myself, and our extended family will no longer consider Key Honda for future purchases. You’ve just lost out on three potential car sales, which I will make sure to follow up on. More

Reticently, I went into the service Department to have my brakes as well as an overall inspection checked before a long trip. Left my care in trusting hands, as I got a ride ( from Honda ) to the local spo brakes as well as an overall inspection checked before a long trip. Left my care in trusting hands, as I got a ride ( from Honda ) to the local sport ,fitness center. Yes trusting hands, because I got a call an hour later saying, everything was all set. Thinking I would end up have a large replacement bill ( for the brakes plus whatever they need to do). When I arrived at the Service Center , they told me the brakes were in good shape, tires, and the only thing needed was the State inspection. In this day and era, it is so refreshing to know that you can leave your car and trust the service department to give you an honest evaluation and only charge you for what is needed, nothing more. It is with the highest respect that I am writing this review. Thank you again for your trustworthiness. Sincerely, David P. Doenges More

I sure am glad I shopped around and ended up here. I received 4k more for my trade than a Toyota dealer offered. Easy place to shop. I strongly recommend I received 4k more for my trade than a Toyota dealer offered. Easy place to shop. I strongly recommend More

Had a great experience with Patrick Pitts yesterday buying a Crv !!Was the best experience I have ever had buying a car!! Thank you Patrick for everything!!! buying a Crv !!Was the best experience I have ever had buying a car!! Thank you Patrick for everything!!! More

I just want to say that both Kyle and Andrew were amazing. They were very friendly and personable. They paid attention to my needs and got me into a wonderful vehicle. They were super nice to my k amazing. They were very friendly and personable. They paid attention to my needs and got me into a wonderful vehicle. They were super nice to my kids while we were there. I simply cannot say enough about how wonderful they made the buying process. I am so happy I went here to purchase and will definitely be referring my friends and family. More

Kyle was awesome He was very patient and informative I Kyle was awesome He was very patient and informative I would definitely refer my family and friends to him He let me test drive all the cars I wa Kyle was awesome He was very patient and informative I would definitely refer my family and friends to him He let me test drive all the cars I wanted without being inpatient or making me feel like I was a burden He was a great salesman Thank you 😊 More

Kyle made the car buying process easy, stress free and I would definitely return when I next need another vehicle! Will also be sure friends know it's worth the drive south! would definitely return when I next need another vehicle! Will also be sure friends know it's worth the drive south! More

I cannot say enough wonderful things about this dealership. They are kind, efficient, and just all around wonderful to work with. Thank you all again so much for making my new car purchase super ea dealership. They are kind, efficient, and just all around wonderful to work with. Thank you all again so much for making my new car purchase super easy and fun! More

Kyle was an absolute joy to work with. He listened to our every reservation and was extremely patient with us. He also listened to our concerns in relation to the COVID pandemic and unlike other dealers was every reservation and was extremely patient with us. He also listened to our concerns in relation to the COVID pandemic and unlike other dealers was very serious about keeping everyone safe. He was upfront about pricing and was able to itemize all of the individual charges on our lease so we knew what we were getting and there were no last minute surprises. Would definitely work with him and Key Honda again. More

I love my new HRV, Kyle was great, made me feel comfortable, like I was talking to a friend and not a “Car salesmen “. I will definitely refer him to anyone wanting a car as cute as mind! Thx Ky comfortable, like I was talking to a friend and not a “Car salesmen “. I will definitely refer him to anyone wanting a car as cute as mind! Thx Kyle. More