Key GMC of Rochester - Service Center

This was my first service since purchasing my new Sierra AT4. The staff was professional, courteous and friendly while ensuring that they were satisfying my two service requests. They kept me advised with u AT4. The staff was professional, courteous and friendly while ensuring that they were satisfying my two service requests. They kept me advised with updates during the service process and made sure that I was satisfied when the service items were complete. I will definitely return for my next service. Thank you! More

I was pleased with the service provided it would have been better if they did not encounter defective parts been better if they did not encounter defective parts More

Great Service experience. Krystie spent the time to understand my needs and met them all. Service was quick and efficient even though I added a last minute replacement of 4 Krystie spent the time to understand my needs and met them all. Service was quick and efficient even though I added a last minute replacement of 4 sets of pads / rotors. Service tech was patient and understanding on our brief test drive to identify one of those "weird noises". More

Mr. Sansoucie was very professional, courteous, friendly, and helpful. He made this visit easy and enjoyable. and helpful. He made this visit easy and enjoyable. More

I had a great experience. I was late for the appointment. They got me right in and got me right out even though I was late and they fixed my key fob, which was a big plus they I was late for the appointment. They got me right in and got me right out even though I was late and they fixed my key fob, which was a big plus they do a great job there. More

Ally was great,to bad every body else was a bunch of liars never ever again liars never ever again More

Kristy my service advisor was exceptional! Kristy made the process quick and easy and messaged me to give me updates on my repairs. Upon picking up my vehicle Kristy was very professional and Kristy made the process quick and easy and messaged me to give me updates on my repairs. Upon picking up my vehicle Kristy was very professional and took the time to explain the repairs and what was covered under warranty. Overall a great experience. More

I have a 3500 Dodge Ram Dually and finding someone locally who could handle my truck was a pretty hard find. These guys didn’t even blink. It was great service from start to finish. The service tech w locally who could handle my truck was a pretty hard find. These guys didn’t even blink. It was great service from start to finish. The service tech was super thorough and explained everything very clearly. Great experience! More

My oil change and tire rotation was quick and the customer service I received was excellent and efficient. Thank you so much! customer service I received was excellent and efficient. Thank you so much! More

Friendly staff. Kept me informed during my service appointment. Explained things well. Overall a great experience. Kept me informed during my service appointment. Explained things well. Overall a great experience. More