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187 Reviews of Key GMC of Rochester - Service Center
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November 15, 2019
Review of service department. The mechanic who worked on my car (2008 Buick Lucerne) took time to answer all my questions and I would highly recommend him and this service center. The mechanic who worked on my car (2008 Buick Lucerne) took time to answer all my questions and I would highly recommend him and this service center. More
by rlp
Verified CustomerEmployees Worked With
November 13, 2019
Warranty Appt Brought my car into Key Auto to be serviced, while servicing the issue they noticed an additional part that needed to be replaced. They called Key Brought my car into Key Auto to be serviced, while servicing the issue they noticed an additional part that needed to be replaced. They called Key Buick, arranged drop off of the car, and GMC replaced the part free of charge as it was covered under the vehicle warranty. More
by Key Customer
Employees Worked With
November 04, 2019
Amazing staff and service! I am so happy with the level of service Liz was amazing! They got to the problem and fixed it quickly. Thank you for all your help I am so happy with the level of service Liz was amazing! They got to the problem and fixed it quickly. Thank you for all your help More
by Stacey
Employees Worked With
Liz
October 31, 2019
Oil change Bought car thru them. First oil change free. Got me right in and out. Friendly and professional. Don't remember everyone's names right now. I had Bought car thru them. First oil change free. Got me right in and out. Friendly and professional. Don't remember everyone's names right now. I had several sales people working to get me the best financing on my car. Jordan was the main sales person. More
by dalbax2
Employees Worked With
Jordan Locke
October 24, 2019
Good experience Paul was very helpful.. explained what was wrong in terms I understood.. Repairs were made timely.. I would definitely return when I need service agai Paul was very helpful.. explained what was wrong in terms I understood.. Repairs were made timely.. I would definitely return when I need service again. More
by Kalent
Employees Worked With
October 17, 2019
5 stars This was my second time coming in for service and both times the service team has been kind, efficient, and done great work. I will continue to come h This was my second time coming in for service and both times the service team has been kind, efficient, and done great work. I will continue to come here for all future services and recommend that others do the same. More
by Sarah
Employees Worked With
October 14, 2019
Service I bought a Compass in Lebanon. We didn’t have time for the inspection or detailing. I was told to take it your shop and it would be done there. I ma I bought a Compass in Lebanon. We didn’t have time for the inspection or detailing. I was told to take it your shop and it would be done there. I made the appointment, was told it would take 2 hours for the inspection and cleaning but they would have to take the car to a different location to be cleaned. I waited the two hours. I get my car back as it was barely vacuumed. They did take the plastic off the maps in the trunk, but they were dirty I don’t understand how I had such great service at one dealership and horrible service at another. More
by clbrissette
Employees Worked With
I don’t know who serviced my car
September 27, 2019
Body Shop Quote Walked in for a auto body shop quote with no appointment . John took really good care of me and got me my quote very quickly. Thanks Walked in for a auto body shop quote with no appointment . John took really good care of me and got me my quote very quickly. Thanks More
by Grebmaw
Employees Worked With
John Demers
September 09, 2019
Great customer service Came in for routine maintenance and they found some issues that other dealerships couldn’t find Liz in service was great and assured everything was go Came in for routine maintenance and they found some issues that other dealerships couldn’t find Liz in service was great and assured everything was going to be fine.. More
by Keith
Employees Worked With
Liz , Derek Hurley
August 06, 2019
Great Experience!! I leased my first vehicle from Portsmouth Chevrolet in 2013. I first started dealing with Paul at that dealership for service. After I leased my secon I leased my first vehicle from Portsmouth Chevrolet in 2013. I first started dealing with Paul at that dealership for service. After I leased my second vehicle, I decided to have it serviced at Key Buick GMC in Somersworth as it is closer to my home. I was happy to see that Paul was now the service manager there. Paul is wonderful to deal with and explains the service and repairs very well. Paul Sansoucie is a tremendous asset to the Key Auto Group. I hope to continue to deal with him as I continue to lease more vehicles from Key. More
by Crownroyalmopar
Employees Worked With
