Key GMC of Rochester

All around great experience! They found the truck I wanted. No B.S. from this place. Very welcoming, the sales guys, GM to the finance person. All around great experience. They found the truck I wanted. No B.S. from this place. Very welcoming, the sales guys, GM to the finance person. All around great experience. More

UPDATED REVIEW – Mis-Advertised & Misrepresented Vehicle UPDATED NOVEMBER 17, 2018: UPDATED REVIEW – Mis-Advertised & Misrepresented Vehicle: Dan Lagrange from Key Auto of Somersworth reached out to me UPDATED NOVEMBER 17, 2018: UPDATED REVIEW – Mis-Advertised & Misrepresented Vehicle: Dan Lagrange from Key Auto of Somersworth reached out to me on October 17, 2018 and he listened to my issues and communicated with me and he went out of his way to make things right. Dan & Key Auto lived up to their commitments and stood behind the vehicle I purchased from them. I would recommend dealing with Dan Lagrange from Key Auto. Thank you Dan & Key Auto. I purchased a vehicle from Key & the vehicle was grossly mis-advertised & misrepresented. Vehicle was not repaired as per Keys own provided invoices. Purchased a vehicle from Key on 08.25.2018 and received the vehicle on 09.20.2018. During the sale my original salesperson was supposedly let go and I was given the credit manager to complete the sale. Response time was less than adequate and I had to constantly initiate contact with him to get him to respond to anything. Upon receiving and thoroughly inspected the TBSS and to say I was disappointed is an understatement. The vehicle was not truly represented by Key. Other than the front passenger fender that was shown to me, there are several other things wrong with the vehicle. Huge dent in the rear passenger door, scratches and dings all over the vehicle (Not The Rub Out Kind), drivers side mirror looks like it was attacked by the wolverine (& I Was Sent An Invoice On Work Completed By Your Body Shop & It Stated They Fixed That Mirror and all the other items as well?), permanent burn marks on the front interior counsel, a family of mice were living in the engine compartment, the rear bumper was not put on correctly, the front bumper was not put on correctly, rear drivers tire has a leak in it, the people who turned it in lived near the water and a lot of the interior hinges and engine compartment metal parts have serious rust, which I was not informed of, the air compressor hose is missing, the rear windshield wiper is broke, the vehicle failed New Hampshire's emission testing and Key did nothing to correct the failure. Key was supposed to detail the vehicle as stated & they didn't, which was even shown on the invoices they provided to me, I have to do my own registration and title, which Key was supposed to do as part of their job in completing this sale or any sale, which costs me additional monies which Key never conveyed to me, etc., etc., etc. In addition to the aforementioned, I specifically asked key to only use Wells Fargo for the credit, but my credit was run approximately seven (7) Times through other vendors and now my credit has taken a serious hit because of multiple credit checks. I am aware that this is a used vehicle that is ten + years old and it's not going to be perfect, but what should be perfect is Key's marketing and representation of this vehicle or any vehicle they sell, which was not. The chances of me or anyone I know doing business with Key again is extremely low. More

Great experience The service was great at the Key Somersworth location. The people over there where great to deal with and are willing to help in any way to get you a The service was great at the Key Somersworth location. The people over there where great to deal with and are willing to help in any way to get you a vehicle at a fair price. I would recommend this dealership to anyone looking to make a deal. They truly are a hassle free. And conduct business in a transparent and professional manner.. Thanks again guys for the wonderful service and making a car buying experience the way it should be no pushy salesmen and back and forth trips to “talk to the manager” More

Friendly service Really helpful staff made buying my first car simple and fun! Very nice people will definitely be considering coming back for other vehicles in the fu Really helpful staff made buying my first car simple and fun! Very nice people will definitely be considering coming back for other vehicles in the future! More

Very Friendly And Helpful Took care of me right away, very happy with my purchase. Would recommend 100% to anyone looking for a used or new vehicle. Thank you Key Buick GMC!!! Took care of me right away, very happy with my purchase. Would recommend 100% to anyone looking for a used or new vehicle. Thank you Key Buick GMC!!! More

Thanks for a great car buying experience All the staff were awesome but our salesman Jared made us feel like family of the key auto group right from the very start. He went over and above and All the staff were awesome but our salesman Jared made us feel like family of the key auto group right from the very start. He went over and above and made it totally easy. My husband and I appreciate all this dealership did too make this a smooth process with the best possible price on our 2018 Lacrosse. We LOVE it. Bill and Kelly Parmenter More

Amazing service Just would like to say that since we have been customers of Key we have now purchased our 9th car unfortunately it wasn't from our normal dealership o Just would like to say that since we have been customers of Key we have now purchased our 9th car unfortunately it wasn't from our normal dealership or from our normal salesman but it was with one of the original dreamteam he has always been amazing thank you John Leonardi once again you have done an amazing job. Jared Gilbert even though hes a new guy he was pretty awesome, nice, and personable for the short time we were there. More

very easy with no hassles nice salesperson becausei was treated nice and no pressure sales rep was very knowlageble and they had a very huge inventoy to pick fromwith different opitions to ch becausei was treated nice and no pressure sales rep was very knowlageble and they had a very huge inventoy to pick fromwith different opitions to choose from More

Friendly Folks Jared was cognizant of our needs and wants and did everything he could to get us into another Buick ( which we love our Buicks). He was friendly and Jared was cognizant of our needs and wants and did everything he could to get us into another Buick ( which we love our Buicks). He was friendly and helped us set it all up in the end ( for us non- tech savvy folks) More

Great experience! I recently purchased my first SUV from Key Buick in Somersworth. I have not purchased a car since 2007 and felt very comfortable through every step of I recently purchased my first SUV from Key Buick in Somersworth. I have not purchased a car since 2007 and felt very comfortable through every step of my buying process. I worked with Kyle Rugh, and it was the smoothest experience. I was in and out in 3.5hrs— expecting it to take up my entire day! As a woman, it can be intimidating but all of the staff made me feel like they cared about me, every step in the process. I even noticed that the oil wasn’t recently changed, and Kyle gave me not only my first oil change at no charge, but my second one too! I’ve had my car for almost three months now, and had my free oil change with tire rotation this past week. Again, I was treated like they cared about me, and I was even able to make my appt on the same day that I called! I would send anyone to Key Buick in need of a quality, safe, and stylish vehicle. More