Key GMC of Rochester

Excellent I was very pleased with my service. I had an 8 AM appointment for a recall and also services on car such as oil change exc. and I was ready to leave a I was very pleased with my service. I had an 8 AM appointment for a recall and also services on car such as oil change exc. and I was ready to leave at 9am. Service was great. More

These guys did what no other dealer could do. I had a great experience working with this dealership starting with Derek the GM hearing what I needed and putting together an amazing deal. No other I had a great experience working with this dealership starting with Derek the GM hearing what I needed and putting together an amazing deal. No other dealer was so flexible and able to get the lease where it needed to be for us to make the move. Then the sales guy Stephen and Jason in finance just made the experience that much better. I have purchased a lot of cars but these guys are at the top of the list. More

Maintenance 1 Easy to schedule online and revised my schedule due to a storm. Very easy and accommodating. Ride to work with valet alway pleasant. Happy with ser Easy to schedule online and revised my schedule due to a storm. Very easy and accommodating. Ride to work with valet alway pleasant. Happy with service and result. More

Honest service Fast, friendly, honest service with a smile. Comfortable waiting area and very courteous service people. I always feel confident having my vehicle se Fast, friendly, honest service with a smile. Comfortable waiting area and very courteous service people. I always feel confident having my vehicle serviced here that the work was done right and I wasn't over charged. More

Fast, convenient and honest. Working with key GMC Buick has been my best experience this far purchasing a new car from Key. In past experiences when going to a dealership I've gon Working with key GMC Buick has been my best experience this far purchasing a new car from Key. In past experiences when going to a dealership I've gone with the understanding that I will be there all day but this time that was not the case. Steven really took the time to listen to what kind of car I was looking to purchase. He gave me just a few color options that he had to offer, and within a blink-of-an-eye an eye I was looking at what was about to be my new car. Never once did he offer a suggestion outside my price range, or try to upsell me on a bigger vehicle then I wanted or needed. By the time my second test drive was over, it was time for me to sign and take the new girl home. A big thank you goes out to the entire Key GMC Buick team for making my dream come true! More

Comfortable / Helpful / Honest & Integrity First time in my life at 60 years young I went for an hour's drive to purchase a BMW that I negotiated over the phone and only saw pictures with Derek First time in my life at 60 years young I went for an hour's drive to purchase a BMW that I negotiated over the phone and only saw pictures with Derek Hurley. The car overwhelmed me as I have been a Lincoln/Cadillac man for the last 10 plus years. The TEAM of Derek / Steve and Trevor were very helpful and cooperative with the negotiations and also my trade-in. As I mature in life it is very hard to find Great Customer Service, Usually folks just take your money and run and then fugghedaboud you. This is not the case with Key Buick. Well worth the ride, you should visit sometime !!! More

Great experiencing. Thank You Stephen Stephen and Derek were able to put me in the car I wanted and kept within my budget. Financing was made easy. Overall great sress free experience Stephen and Derek were able to put me in the car I wanted and kept within my budget. Financing was made easy. Overall great sress free experience More

Maintenance seemed very anxious to help us. Always willing to help and answer any concerns. stated they hoped we would be returning.This was just a routine visit so can't say much more. Always willing to help and answer any concerns. stated they hoped we would be returning.This was just a routine visit so can't say much more. More

Great experience Quick and to the point, easy to deal with for scheduling and for picking up. Kept me up to date with any extra maintenance needed. Quick and to the point, easy to deal with for scheduling and for picking up. Kept me up to date with any extra maintenance needed. More