Key GMC of Rochester

Leasing an Encore Worked with Jason (sales manager), John (sales), Trevor (Financial) and a very nice man in parts. Overall, the experience was a good one- a bit quick, Worked with Jason (sales manager), John (sales), Trevor (Financial) and a very nice man in parts. Overall, the experience was a good one- a bit quick, but good. Was a bit disappointed that I had a scheduled appt and the salesman I was scheduled with was already with somebody else. Sat for a but, then Jason came over and introduced himself and worked with me. Showroom is very clean, and a large inventory was available for perusing. The exact make/model that I wanted had just com in by truck, and I was already sold. The lease (I was turning in a lease, same make/model) was seamless, no issues encountered. Love this new Encore, will be back in 36 months to do it all again! No complaints Dedicated Encore Owner More

Always very good and caring! Caring and considerate. No one else ever touches my car. Excellent service and recommendations. Convenient and courteous. Would recommend to anyone Caring and considerate. No one else ever touches my car. Excellent service and recommendations. Convenient and courteous. Would recommend to anyone for service at anytime. More

Service and tire vibration. Replacement of two tires. The service was done well and there was no issues with the technician and his work. I was on a tight timeline and other than not returning calls the d The service was done well and there was no issues with the technician and his work. I was on a tight timeline and other than not returning calls the department handled everything very well. More

Sales Experience I bought a truck here today. I worked with the general sales manager, Derek Hurley. From the very first contact Derek couldn’t have been more welcom I bought a truck here today. I worked with the general sales manager, Derek Hurley. From the very first contact Derek couldn’t have been more welcoming or accommodating. He conducted the most no-nonsense sales experience I ever had and I truly believe I received a good value for myself. Everyone in the sales cycle was very casual and helpful. I would recommend this dealership to anyone. More

Superb customer service I have been leasing 10 years and never was anyone as helpful and friendly as the team at key...Jason went out of his way with his finance team to get I have been leasing 10 years and never was anyone as helpful and friendly as the team at key...Jason went out of his way with his finance team to get me approved and John was just as helpful and pleasant as anyone can be.... More

First Service Appointment for new Buick I had a 1pm appointment for my first service on my wife's new Buick Encore. As always Paul provided us with excellent customer service. I had a 1pm appointment for my first service on my wife's new Buick Encore. As always Paul provided us with excellent customer service. More

Steve is very personable and goes the extra mile to help fin finder. Steve was willing to work with us to find the color and model that fit my preferences.Derek helped us agree on the price and both showed inter finder. Steve was willing to work with us to find the color and model that fit my preferences.Derek helped us agree on the price and both showed interest in resolving any issues. More

Excellent I was very pleased with my service. I had an 8 AM appointment for a recall and also services on car such as oil change exc. and I was ready to leave a I was very pleased with my service. I had an 8 AM appointment for a recall and also services on car such as oil change exc. and I was ready to leave at 9am. Service was great. More

These guys did what no other dealer could do. I had a great experience working with this dealership starting with Derek the GM hearing what I needed and putting together an amazing deal. No other I had a great experience working with this dealership starting with Derek the GM hearing what I needed and putting together an amazing deal. No other dealer was so flexible and able to get the lease where it needed to be for us to make the move. Then the sales guy Stephen and Jason in finance just made the experience that much better. I have purchased a lot of cars but these guys are at the top of the list. More

Maintenance 1 Easy to schedule online and revised my schedule due to a storm. Very easy and accommodating. Ride to work with valet alway pleasant. Happy with ser Easy to schedule online and revised my schedule due to a storm. Very easy and accommodating. Ride to work with valet alway pleasant. Happy with service and result. More