Key GMC of Rochester

Outstanding communication, vehicle was serviced right away I gave this rating due to the service managers ability to get my vehicle in immediately, communicate the problem and get it repaired in a timely manne I gave this rating due to the service managers ability to get my vehicle in immediately, communicate the problem and get it repaired in a timely manner. Paul Sansoucie is a great asset to the Key Buick Gmc dealership. More

Friendly service Friendly helpful accommodating knowledgeable if they could not answer a question they would find the answer, they did not push for a sale and allowed Friendly helpful accommodating knowledgeable if they could not answer a question they would find the answer, they did not push for a sale and allowed the customer time to reflect and choose. More

Always pleasant people great service upfront with pricing tr I was not sure where to start going for service on my vehicle and then went to key Buick because my mother was going there. Paul is always extremely p I was not sure where to start going for service on my vehicle and then went to key Buick because my mother was going there. Paul is always extremely pleasant and always very accommodating as far as getting my vehicle in .. staffis always upfront about pricing and what to expect.. and I certainly feel that they are very trustworthy More

Awsome service showed me every feature on my car . He call check in with me to see how my new car was doing and asked if I had any questions Grate service showed me every feature on my car . He call check in with me to see how my new car was doing and asked if I had any questions Grate service More

Very good sales experience I bought a 2019 Buick Cascada here, and it was a stress free experience, which is greatly appreciated. The transparent approach they use in their sal I bought a 2019 Buick Cascada here, and it was a stress free experience, which is greatly appreciated. The transparent approach they use in their sales is exactly what I was looking for. I have not used this dealer for service yet, but based on my positive sales experience, I fully intend to, as I expect their approach to be the same friendly, no-xx approach. More

In and Out in 20 minutes I had a long day. I recently bought a 2018 Sierra from an dealership in Laconia. Took it at 630am for tail light malfunction, couldn’t fix. Local GMC I had a long day. I recently bought a 2018 Sierra from an dealership in Laconia. Took it at 630am for tail light malfunction, couldn’t fix. Local GMC dealership in Laconia couldn’t fit us in so called these guys. Had me in same day at 1:30 and out at 1:50 with a working tail light. Thanks guys! will definitely call in the future for issues. Friendly staff, nice waiting room. More

Way too long I went in for my free inspection I was there almost two hours ... I will say it seemed as if they care about your safety or just want to make money is I went in for my free inspection I was there almost two hours ... I will say it seemed as if they care about your safety or just want to make money is a little unclear to me. So it was two hours to find out I failed and had to leave without a clear sticker which is so unprofessional. I failed for my tires being at the limit an my hubs had a little play with one caliber causing the damage to both sides which I will take as true but unsure if it was a tactic since I’m too busy with work to check for myself self. I would say they are average garage in my opinion More

Fantastic customer service! Had to cancel a Friday appointment on Wednesday, but was pleasantly surprised to be slotted for a Saturday appointment. When the appointment was taki Had to cancel a Friday appointment on Wednesday, but was pleasantly surprised to be slotted for a Saturday appointment. When the appointment was taking a little bit longer than planned, the Service Advisor, Liz, really went over the top to keep me informed and was genuinely concerned about the personal impact of the delay, even offering a loaner for me to complete some errands. Liz is an exceptionally considerate person whose customer centric focus has earned my future business! More

Good staff I've been going to Key Buick since I moved here 3 years ago. First to service my Buick and now to purchase a new vehicle. The service dept is awesome I've been going to Key Buick since I moved here 3 years ago. First to service my Buick and now to purchase a new vehicle. The service dept is awesome and the sales dept did a good job by not pressuring me too much and allowing me to take my time making my decision. They were also pretty quick when it came down to the sale. I didn't have to spend alot of time there. The salesman I had was inexperienced but he did have the support of others to help him. I love my new vehicle and would go there again to purchase another one. More

Did it Overall very kind and respectful employees every step of the way. Hopefully the relationship to follow in the years to come will be just as pleasurabl Overall very kind and respectful employees every step of the way. Hopefully the relationship to follow in the years to come will be just as pleasurable. More