Key GMC of Rochester

Great sales and service. Bought a new vehicle at Key a few months ago and was very happy with allowance for my trade and great price on purchase. Set up 1st service appointm Bought a new vehicle at Key a few months ago and was very happy with allowance for my trade and great price on purchase. Set up 1st service appointment and was really happy with scheduling options. More

Fantastic customer service and vehicles! We’ve found our new lifetime dealership. The service that we have received from Key GMC has been outstanding and we can’t say enough about our salesm We’ve found our new lifetime dealership. The service that we have received from Key GMC has been outstanding and we can’t say enough about our salesman, Stephen, and all of the staff. Stephen sold us my dream car for a better price than we could find anywhere and was incredibly responsive and friendly through the process. We just had our first maintenance visit and once again, he was helpful in organizing and making sure all was taken care of when I dropped off and picked up. We’ll be referring anyone we know in the market for a new car to this dealership. Our service visit was perfect and Derek was very helpful during the buying process as well. Thank you! More

SRVICE DEPT. PAUL SANCOUCIE THE SERVICE DEPT. MANAGER IS THE MOST CARING AND KINDEST MAN YOU WILL EVER MEET. NOT OUT FOR JUST THE DOLLARS. THIS MAN GOES ABOVE AND PAUL SANCOUCIE THE SERVICE DEPT. MANAGER IS THE MOST CARING AND KINDEST MAN YOU WILL EVER MEET. NOT OUT FOR JUST THE DOLLARS. THIS MAN GOES ABOVE AND BEYOND FOR HIS CUSTOMERS. BEST THING THAT EVER HAPPENED TO THIS GARAGE. "PAUL SANSOUCIE" :-) WILL NOT FIND BETTER SERVICE ANY WHERE ELSE! More

Great customer service The people who answered the phone is always pleasant. And Paul the service manager has been very nice and helpful!!! Great customer service... thank y The people who answered the phone is always pleasant. And Paul the service manager has been very nice and helpful!!! Great customer service... thank you Paul More

Leasing an Encore Worked with Jason (sales manager), John (sales), Trevor (Financial) and a very nice man in parts. Overall, the experience was a good one- a bit quick, Worked with Jason (sales manager), John (sales), Trevor (Financial) and a very nice man in parts. Overall, the experience was a good one- a bit quick, but good. Was a bit disappointed that I had a scheduled appt and the salesman I was scheduled with was already with somebody else. Sat for a but, then Jason came over and introduced himself and worked with me. Showroom is very clean, and a large inventory was available for perusing. The exact make/model that I wanted had just com in by truck, and I was already sold. The lease (I was turning in a lease, same make/model) was seamless, no issues encountered. Love this new Encore, will be back in 36 months to do it all again! No complaints Dedicated Encore Owner More

Always very good and caring! Caring and considerate. No one else ever touches my car. Excellent service and recommendations. Convenient and courteous. Would recommend to anyone Caring and considerate. No one else ever touches my car. Excellent service and recommendations. Convenient and courteous. Would recommend to anyone for service at anytime. More

Service and tire vibration. Replacement of two tires. The service was done well and there was no issues with the technician and his work. I was on a tight timeline and other than not returning calls the d The service was done well and there was no issues with the technician and his work. I was on a tight timeline and other than not returning calls the department handled everything very well. More

Sales Experience I bought a truck here today. I worked with the general sales manager, Derek Hurley. From the very first contact Derek couldn’t have been more welcom I bought a truck here today. I worked with the general sales manager, Derek Hurley. From the very first contact Derek couldn’t have been more welcoming or accommodating. He conducted the most no-nonsense sales experience I ever had and I truly believe I received a good value for myself. Everyone in the sales cycle was very casual and helpful. I would recommend this dealership to anyone. More

Superb customer service I have been leasing 10 years and never was anyone as helpful and friendly as the team at key...Jason went out of his way with his finance team to get I have been leasing 10 years and never was anyone as helpful and friendly as the team at key...Jason went out of his way with his finance team to get me approved and John was just as helpful and pleasant as anyone can be.... More

First Service Appointment for new Buick I had a 1pm appointment for my first service on my wife's new Buick Encore. As always Paul provided us with excellent customer service. I had a 1pm appointment for my first service on my wife's new Buick Encore. As always Paul provided us with excellent customer service. More