Key GMC of Rochester

5 hours to great buying experience From the first phone call I made to inquire about the vehicle, all questions were answered in a timely manner. After sending in pictures of my vehicl From the first phone call I made to inquire about the vehicle, all questions were answered in a timely manner. After sending in pictures of my vehicle for trade, my deal was completed over the phone with ease. I drove 5 hours from my home to purchase this vehicle, and I am really glad I did. When I picked up the truck, John was excellent in going over all the electronic and mechanical functions. Mark made the financial transaction with ease and without hassle. Derek the general manager was there for the whole process to make sure everything went smooth. There were no smoking guns, no bait and switch; complete honestly and transparency in the transaction. Final note of customer service above and beyond; I had left behind a pair of expensive computer reading glasses in the traded in vehicle. I called Derek and he found them and shipped them back to me with express shipping. Excellent experience and look forward to doing business with them again in the future. Pat Robinson More

Review of service department. The mechanic who worked on my car (2008 Buick Lucerne) took time to answer all my questions and I would highly recommend him and this service center. The mechanic who worked on my car (2008 Buick Lucerne) took time to answer all my questions and I would highly recommend him and this service center. More

Warranty Appt Brought my car into Key Auto to be serviced, while servicing the issue they noticed an additional part that needed to be replaced. They called Key Brought my car into Key Auto to be serviced, while servicing the issue they noticed an additional part that needed to be replaced. They called Key Buick, arranged drop off of the car, and GMC replaced the part free of charge as it was covered under the vehicle warranty. More

Excellent in every since if the word Derek Jordan and time helped me get into my new truck by buying mine outride and the truck I wanted was in mass and they traded a better model truck t Derek Jordan and time helped me get into my new truck by buying mine outride and the truck I wanted was in mass and they traded a better model truck to get ! What dealership does that ! Again thanks guys ! More

Amazing staff and service! I am so happy with the level of service Liz was amazing! They got to the problem and fixed it quickly. Thank you for all your help I am so happy with the level of service Liz was amazing! They got to the problem and fixed it quickly. Thank you for all your help More

Oil change Bought car thru them. First oil change free. Got me right in and out. Friendly and professional. Don't remember everyone's names right now. I had Bought car thru them. First oil change free. Got me right in and out. Friendly and professional. Don't remember everyone's names right now. I had several sales people working to get me the best financing on my car. Jordan was the main sales person. More

Good experience Paul was very helpful.. explained what was wrong in terms I understood.. Repairs were made timely.. I would definitely return when I need service agai Paul was very helpful.. explained what was wrong in terms I understood.. Repairs were made timely.. I would definitely return when I need service again. More

Great buying experience start to finish! Derek was very friendly and professional throughout the sale. Sean had everything in order for the financing part and was fun to deal with. Chad was a Derek was very friendly and professional throughout the sale. Sean had everything in order for the financing part and was fun to deal with. Chad was also great. Took his time and answered all my questions, helped me set up my phone connection. The whole experience was easy and quick. I was also thrilled to find this particular truck as I had been searching for some time to no avail. Derek is wise to have some on hand for the few customers who still want a genuine work truck. The atmosphere in the dealership was friendly and low key but very professional. More

5 stars This was my second time coming in for service and both times the service team has been kind, efficient, and done great work. I will continue to come h This was my second time coming in for service and both times the service team has been kind, efficient, and done great work. I will continue to come here for all future services and recommend that others do the same. More