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Key Ford of Rockland - Service Center

Thomaston, ME

4.2
165 Reviews

165 Reviews of Key Ford of Rockland - Service Center

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January 18, 2024

Friendly and very knowledgeable made me feel comfortable explained everything in detail and did what they said they would do there was never any pressure to buy a vehicle More

by theferl952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moody, Josh Derby, Ryan Derby, Mike Samartano
January 17, 2024

I wasn’t happy my contract had to be changed otherwise things went ok. I do like my car More

by pmckay55
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Moody
January 17, 2024

They’re very helpful and courteous. Did my job quickly and competently. Every one I dealt with went out of their way to help me More

by CHARLESMCILWAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Evan in sales was excellent!
January 17, 2024

The parts department was pleasant and knowledgeable and professional. Jesse could work on his politeness but everyone else was friendly. More

by Jxnjen424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Took \Mme right on time for the Works package while I waited. Work was completed sooner than I expected, very pleased. More

by DHANSEN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Prompt appointments. Eric in service is exceptional.!, I’ve moved all my business from another Ford dealership to you. No more 4 week appointments! And a warm, clean wel More

by billkconsulting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
January 17, 2024

Damaged my vehicle while in for repairs, had my vehicle for over a month. Don’t trust it anymore, had to buy a new vehicle. More

by Rfdunit3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Macy Bosma
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Nobody seems to know the facts about our car. Are we leasing or buying the car More

by JOHNSPRAGUE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Samartano
January 17, 2024

Exceptional service provided by a very professional group of employees. I drive a 2016 F450, and only trust one place in town for service...this one. More

by Lemonjelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric in the Service Department , Mike Samartano, Candy Dent
January 17, 2024

I said not to rotate tires cause I had only had them on for a month-but I just wanted the oil change and regular checks. As it stands I’m not sure what they checked (battery, fluids) because the paperwork More

by eliz.noyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know who
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