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147 Reviews of Key Ford of Rockland - Service Center
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Verified Customer
November 08, 2023
Honestly, my overall opinion of Key Ford is getting worse. I was informed at my service that they could not rotate my tires because they needed to be replaced. I purchased my vehicle from Key Ford a fe worse. I was informed at my service that they could not rotate my tires because they needed to be replaced. I purchased my vehicle from Key Ford a few months ago and was never informed that tires would need to be replaced so soon, if I was told this information I would’ve had them changed at that time. Unfortunately, the only take back from this experience is that the customer is being left out and it is all about the money. They wanted to sell my car so they did not let me know if things that they discovered in their inspection before they sold it to me , and now the same dealership is telling me I need to pay to fix the problem that could’ve been addressed a few months ago. I like the old-fashioned, handshake deal, I like being able to call my salesman or representative, and be honest, that, along with other issues that have happened in the past few months with the dealership is pushing this 15 year customer away More
by LOCAL1584
November 07, 2023
They Did great work for me, and respected my time while making sure all that could be was covered by warranty. making sure all that could be was covered by warranty. More
by andrewp
Employees Worked With
November 07, 2023
Went out of their way to. give me a great deal on my new Bronco. They whole process moved in a timely manner with my salesman explaining where we were in the process. I would b give me a great deal on my new Bronco. They whole process moved in a timely manner with my salesman explaining where we were in the process. I would by again from Key Rockland Ford. More
by Jmhearn2040
Employees Worked With
Josh Derby
November 07, 2023
Rude, impolite, don’t care about customer at all! Favorite response we can’t do that!! Favorite response we can’t do that!! More
by duanes3266
Employees Worked With
November 03, 2023
Quoted 500, cost 630. Texts to confirm my appointment but didn't have me on the books when i showed up. Attitude from young bearded man when i was checking in. Vehicl Texts to confirm my appointment but didn't have me on the books when i showed up. Attitude from young bearded man when i was checking in. Vehicle not cleaned, washed and seat in full forward position. More
by Chevy
Employees Worked With
Uncertain of anyone's name
November 03, 2023
There are at least 3 recalls on my vehicle and I had to ask about them instead of the dealership letting me know. They never offered to see if my vehicle was under recalls nor did they offer to schedule an ask about them instead of the dealership letting me know. They never offered to see if my vehicle was under recalls nor did they offer to schedule an appointment for any. I find that to be rude and poor customer service. More
by GUNNER722
November 02, 2023
Got scheduled fairly quickly. Great service, and on my way within an hour. Thank you! Great service, and on my way within an hour. Thank you! More
by MAKO111293
Employees Worked With
