Key Ford of Exeter

My company recently bought a new Ford F-250. Kathy jo was great throughout the whole process. She even called me on a Sunday to make sure I received the correct paperwork. Kathy jo was great throughout the whole process. She even called me on a Sunday to make sure I received the correct paperwork. More

Kathy Jo took the time to listen to my needs and budget. I love the vehicle and live dealing with Kathy Jo I love the vehicle and live dealing with Kathy Jo More

Kathy and Key Ford made the experience smooth and enjoyable. They really take care of their customers. enjoyable. They really take care of their customers. More

My car was recently totaled and I was under a time crunch to find a Bronco with a Manual Transmission. They are very difficult to find. I live in MA and was unable to find one in my price range close to ho to find a Bronco with a Manual Transmission. They are very difficult to find. I live in MA and was unable to find one in my price range close to home. I called a dealership in NH and was connected to one of their affiliated dealerships. After negotiating the deal with Kathy-Jo over the phone, I realized they were in Exeter, PA, not NH. Kathy-Jo provided an immediate solution and said they could affordably ship my car to their NH location for an easier pick-up. Aaron in Finance worked with me to get the financing and paperwork in order within a few days and I got my car within a week from the beginning of the process. Both Kathy-Jo and Aaron were very accomodating and were very easy to work with throughout the process keeping in constant communication with me. I highly recommend them if you live near or far away. Thank you for making the process quick and easy! More

Billy Williams was a great salesman to deal with, he explained everything in detail and was very knowledgeable about the bronco I was buying. He was very friendly and easy to talk to. I didn’t feel pres explained everything in detail and was very knowledgeable about the bronco I was buying. He was very friendly and easy to talk to. I didn’t feel pressured into buying anything I didn’t want. I would definitely go back when I need another vehicle. More

Couldn’t be happier about the deal and the service! Thank you to a top shelf dealership! Thank you to a top shelf dealership! More

The staff was so kind and helpful. Jay was ready to take me home and was there on time to pick me up. Pete one of the mechanics is a great guy. Heather was also kind and told me abo Jay was ready to take me home and was there on time to pick me up. Pete one of the mechanics is a great guy. Heather was also kind and told me about the Ford Rewards program for which we signed up for. We will always get a FORD. More

Barber Ford has always provided excellent service. The service people are polite, professional, prompt, and caring. I have used their service for the past 26 years and have never been disappointed. The service people are polite, professional, prompt, and caring. I have used their service for the past 26 years and have never been disappointed. More

I was hoping to not regret taking my car to a dealership for service, but my experience reinforces why you should never take your car to a dealership unless your car is still under warranty. I want to clar for service, but my experience reinforces why you should never take your car to a dealership unless your car is still under warranty. I want to clarify up front that the service department people were pleasant and respectful. The work was completed in a timely manner. The work (as far as I can tell) was done correctly. My problem was the price. The dealership charged me retail price ($428.31) for a REMANUFACTURED alternator (p/n FU2Z10V346AERM; which, when searched on the website lists the part as GLV8957RM—info added for clarity), that if ordered directly from FordParts.com would have been $385.48. Moreover, just for fun, a BRAND-NEW alternator (again from FordParts.com p/n GL928((10346)) {results when searching my car year, make & model}) costs $270 (MSRP $300). So, why did they install a remanufactured part instead of the brand-new part? Maybe that's what they had in stock. Maybe that's their business model. All I know, is that I wasn't given the option of whether I wanted a remanufactured part or new OEM part installed. And to be clear, I have no problem with installing remanufactured parts in my vehicle. I've used them before. But given the option of brand new being cheaper, I would have chosen the brand new, cheaper priced part. I want to be clear; I'm not saying the service department didn't do their job. They did. Thank you. Did they milk every penny they possibly could for a routine repair? Yes, you did. I understand you're a business, and without a markup, the business doesn't make a profit. But there's a difference between making a profit and taking advantage of customers. As a consumer I'll take my vehicle to another business that I can trust to get a fair and honest price for their work. More

A Dealer who does "truly care and always will" Has stood by me when had issues with my car and Ford Motor Company. Their service is honest and fair. Is a great Dealership to work with from purchasing a veh by me when had issues with my car and Ford Motor Company. Their service is honest and fair. Is a great Dealership to work with from purchasing a vehicle to service! More