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Key Chrysler Dodge RAM of Portsmouth

Portsmouth, NH

4.7
481 Reviews
As the newest member of the Key Auto Group, we are proud to be leading change in the auto business, as we understand that today's consumers demand and deserve quality service, quality products, and a hassle-free shopping experience.
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155 Greenleaf Ave

Portsmouth, NH

03801

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Showing 481 reviews

April 14, 2020

Would not recommend this place to anyone. We went here and bought our 300 out right. After bringing the car home . Look it over the back bumper underneath was ripped also the abs and awd lights came on. W More

by Mario lima
Recommend Dealer
No
Employees Worked With
Also the sales manager
Apr 14, 2020 -

Key Chrysler Dodge RAM of Portsmouth responded

You brought your vehicle in for service and we repaired it for you at no charge. The damage that you showed us still had fresh paint and the impression of a license plate on the bumper. It was obvious that someone had driven into your bumper. We take pride in our customer service and tried speaking with you however yelling at our staff , using profanity and calling our staff names makes it challenging for us to help you.

Apr 14, 2020 -

Mario lima responded

Yes Service helped me with a warranty issue. Sales department is clearly lacking customer service. You are now calling me a lier people that know me know that I am not. The bumper clearly happened before I owned the vehicle. I called your sales person a moron because clearly you think I am. Sales man clearly stated again that it was a used car what do you expect.

May 02, 2019

Don't waste your time Worst experience I've ever had.. These guys only care about closing the deal and will say what ever it takes to get you in a deal. Once you have sign More

by Angry Customer 1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Thompson
May 03, 2019 -

Key Chrysler Dodge RAM of Portsmouth responded

This customer leased a Ram truck from us in January of 2019. On May 2nd, he arrived at our dealership demanding that we pay him $400.00 to cover his prior Chevrolet lease disposition fee. This is a lease end turn in fee that Chevrolet charges. He claims we should have known that Chevrolet charges this turn in fee and we should be responsible for it. His prior Chevrolet lease had nothing to do with the purchase of the new Ram truck. No part of our agreement and/or contract involved us paying off his lease or any fees for his lease. We believe that his complaint should be with the prior lease company or the dealership he leased the Chevrolet from. We take pride in the fact that we are upfront about all costs and fees associated with vehicle purchases.

October 24, 2018

Best dealership experience I've ever had! Whereas many dealerships are focused on selling you the most they can, our sales representative (Brandon) was very focused on finding the perfect vehi More

by Moosetav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bell
October 01, 2018

Brandon rocks!!! Brandon was an absolute pleasure to work with. He was very knowledgeable and helped me with everything that I needed. I’m so glad I got to work with More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bell
September 27, 2018

One happy customer Upon stopping in to Port Cuty Dodge, just to have a question answered, the salesman was more than helpful and got me a wonderful deal on a great truc More

by Prov33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hinkley
September 27, 2018

Want a “do over”. The sales process with Jeremy was fine. However, i regret purchasing the warranty extension. The pressure from Jeff was excessive, and I resent it. More

by Waldoastoria
Recommend Dealer
Yes
Employees Worked With
Business manager - Jeff, Jeremy Hinkley
September 27, 2018

Great experience. Wife and I knew what we wanted. We asked for a fair deal and had one within 1 hr. We buy trucks every 2 years, we will definitely do business with Por More

by boyer156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Hinkley
September 26, 2018

Great buying experience Much appreciation for a smooth buying experience. No pressure, no sales tactics! Jeremy was a excellent salesman. Lowest prices around. Highly recomme More

by JohnA.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl, finance manager, John Thompson, Jeremy Hinkley
September 11, 2018

Good experience at this dealership Good experience at this dealership, The sales persons were great the service on my truck a couple times I’ve been has been great bunch of good guys ou More

by Masterwrench
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bell
September 02, 2018

Great experience! Jeremy made the whole process very easy and quick. He answered all of my questions. Very friendly and knowledgeable about the truck. Jeff made the app More

by Barbara S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Sullivan, Jeremy Hinkley
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