Poulin Chrysler Dodge Jeep Ram - Service Center

Your service department is excellent very friendly and courteous and on time with everything highly recommend them to anybody when I get ready to buy a new ram truck I’ll be looking at you folks if I can courteous and on time with everything highly recommend them to anybody when I get ready to buy a new ram truck I’ll be looking at you folks if I can get a good deal like I would get at Ross motors More

Services are adequate, but not excellent. I specifically asked for my brakes to be checked with the scheduled tire rotation. My expectation was for an instrument-gauged reading of the pads. I specifically asked for my brakes to be checked with the scheduled tire rotation. My expectation was for an instrument-gauged reading of the pads. The result was, ‘brakes look new’. That’s fine for an observation, but knowing the exact amount of wear against the OEM pad width at new should be the result reported. I was left with the impression that I do not want to have the dealership maintain my brakes, as it may not be a certified technician/mechanic working on my vehicle. More

Every one is so good to help us this is why I keep coming bsck coming bsck More

First time there, staff was excellent. Service was fast and they were able to look at recalls I didn’t know I had. Service was fast and they were able to look at recalls I didn’t know I had. More

I will not go there again. Woman waiting on me knew very little about her job and the only thing she got right was the fact she only had worked there a week and didn't know any Woman waiting on me knew very little about her job and the only thing she got right was the fact she only had worked there a week and didn't know anything. They roocked me of every dime they could and bloated about it. A$700.00 to replace a battery was bad enough. Then she told me I needed new calipers for $1,400. I said no and looked at the paaper that said it just needed new pads. They were on the phone telling someone else the exact same speel. When I left after paying $700. My car still wasn't fixed properly. I've never dealt with such rude people. There is not one positive thing I can think of to say about this outfit. More

Inspected car quickly. Very pleasant workers. Clean atmosphere. Will use their service again. 2 jeeps were purchased here. Very pleasant workers. Clean atmosphere. Will use their service again. 2 jeeps were purchased here. More

Very reliable service, but could communicate better when needing to keep the car for longer or over night. needing to keep the car for longer or over night. More

Prompt and efficient had an appointment, got in in a timely manner and got the job done! timely manner and got the job done! More

Top notch people and expert service professionals. Highly recommend!! These guys are great to deal with and don't try to upsell unnecessary repairs. Highly recommend!! These guys are great to deal with and don't try to upsell unnecessary repairs. More

I requested a free oil change. Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate traini Was charged without prior approval. Service department tried to blame on new employee. I feel that service department did not provide adequate training or backup. I had a previous free oil change. Oil changes were agreement when purchasing from Marc Motors. I understand not providing service from other dealer but should have been notified prior to work being accomplished. I will not be doing business with Ket CDJ of Rochester again. I was pleased with my interaction with Jennifer Dube but feel that Key CDJ failed both of us. More