Poulin Chrysler Dodge Jeep Ram - Service Center

Great service department! Knowledgeable, courteous, and prompt. Service personnel and mechanics have many years’ experience and know what they’re doing. Knowledgeable, courteous, and prompt. Service personnel and mechanics have many years’ experience and know what they’re doing. More

Jenn Dube who works in the service department is absolutely the best, she was very helpful and I appreciate what she did for me, I highly recommend her service department absolutely the best, she was very helpful and I appreciate what she did for me, I highly recommend her service department More

Aristedes did a great job and I have recommended him to a few personal friends as a referral few personal friends as a referral More

Greatest place to purchase. Great service department. Was able to fit me in for my oil change immediately took 15 minutes and out again. Thank you everyone for the courtesy s Great service department. Was able to fit me in for my oil change immediately took 15 minutes and out again. Thank you everyone for the courtesy service and the great time. Always a pleasure dealing with these people. More

My car was tied up in the garage for 2 days, but the work they did to repair the recalls was excellent they did to repair the recalls was excellent More

Always easy to get an appointment, so far all work has been quality and fair priced. been quality and fair priced. More

Very Clean, knowledgeable, friendly, very easy to make an appointment with them Quick service, they contacted me when my car was ready to pick up appointment with them Quick service, they contacted me when my car was ready to pick up More

The Staff is great. The techs seem to do good work. My issues with Key are administrative. Transparency and itemized labor hours and rate per hour would be nice. Also ch The techs seem to do good work. My issues with Key are administrative. Transparency and itemized labor hours and rate per hour would be nice. Also charging people a fee to use a credit card is incredibly tacky. Especially considering the size of the Key corporation. When you’ve spent over $4,000 at the dealership in the last few months it’s a slap in the face to the customer. Every business has to pay credit card fees, you aren’t unique. You also profit far more than an independent garage. If you don’t want to pay fees perhaps use incentives to pay with cash or check instead of a fee to pay with a card. Again, with the size and stature of Key dealerships, this is frankly pathetic and corny. More

Not a fan of the 3% surcharge for card use and another $14 shop charge for repair order. I feel like I’m being nickle and dimed. Not well defined prior to billing either $14 shop charge for repair order. I feel like I’m being nickle and dimed. Not well defined prior to billing either More

Responded to request for urgent service, obtained necessary parts quickly, and were able to source parts for problems determined during servicing on an expedited basis, with updates. Also provided tr necessary parts quickly, and were able to source parts for problems determined during servicing on an expedited basis, with updates. Also provided transport to dealership to pick up repaired vehicle once finished. Professional, responsive service team. More