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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.5
360 Reviews

360 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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November 20, 2018

Unscheduled stop With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even More

by Rtw100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service staff and i did not grt his name
Nov 21, 2018 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Hello, wow! It sounds like you received quality service from our team! We truly appreciate your business and are here any time you need help.

September 15, 2018

Sales rep very friendly Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. More

by Renegadejeep2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tech at desk.
Sep 16, 2018 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thanks for the great review! We are happy to know that you enjoyed our friendly staff and welcoming environment. Let us know if there is anything else we can help you with. We look forward to your next visit!

July 20, 2018

very pleased I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my tru More

by ~BigDog~
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i didn’t get there names sorry
June 05, 2018

Excellent, fast, personalized I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy! More

by Suzette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poulin
November 19, 2013

Being the first time using this dealership for service, I was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to More

by MSprague
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Larmie
Nov 19, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

MSprague, Thank you for your review and kind words. We are glad that you found your very first visit with us to be a great experience both with the work that was done and the staff. We look forward to a continued business relationship in the future!

November 13, 2013

Service was excellent overall. I typically have brought my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep More

by ShassIII
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 13, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Shasslll, Thank you for your kind review and we are happy that you and your Fiance have had a history of satisfactory service here. Thank you also for your question in regards to oil type. I have asked our Service Writer, Scott, to fill us in a bit. Scott says that if your vehicle requires synthetic oil that we would use synthetic oil. There is a considerable price difference to the customer when synthetic oil is used. This is why we would not use it for every vehicle. The oil that was used in your vehicle here is not a problem. However, if you should decide that in the future you would like synthetic oil, please just let Scott or Justin know. We would be happy to accommodate.

September 18, 2013

The Poulin service department was great as always. I have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait t More

by relandry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service manager
Sep 23, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Relandry, Thank you so much for taking the time to give such a detailed review. We are so pleased to see that there are many reasons that you choose to do business with us. We are sure that your reasons, are what others may look for in a service department as well. Thank you for the rave review!

September 06, 2013

..was scheduled for "new" rims and tires installation first thing in the AM Scott – Service was extremely helpful in rescheduling same-day, a bit later, for my convenience. This place is g More

by LilMiss-t
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott – Service
Sep 16, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Lilmiss-t, Thank you for taking the time to review us! We are glad that we were able to help in the rescheduling to have your upgraded wheels and tires installed. Our Service Department has a pretty wide range of hours and appointments in hopes that we can accommodate most. We look forward to seeing you next time for your FREE 1st year of Scheduled Maintenance!

August 25, 2013

My Jeep went in for an oil change and they ended up doing far more extensive work than expected and did so graciously... I love this place. My Jeep is really important to me and Scott and Poulin Auto Countr More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 26, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Peg, Thank you for the great review! It is nice to hear about when a place of business goes above and beyond just because! We are glad that you were happy with the treatment you received and you are important to us! Thanks again and we hope to see you next time.

August 04, 2013

I have purchased 3 Jeeps at Poulins and have always been happy with the ppl and quality of work, however I wish you would consider going back to washing and vaccuming the vehicles when they are serviced. I More

by laurous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hayes
Aug 21, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

laurous, Thank you for your review and for purchasing 3 different vehicles from us in the past. We do continue to wash serviced vehicles here. As you note, we have always done so in the past and still do. We are not sure why your vehicle was not washed this particular time, however, our Service Manager Scot invites you to bring your vehicle in and let him know that it was not washed the last time it was serviced, we would be happy to wash it for you.

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