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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.5
294 Reviews

294 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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January 31, 2013

Have been dealing with all my service with all my vehicles at Poulins, have never had a problem in the past and still don't have a problem. Poulins always gets our vehicles back in a timely manner. More

by Luciscottage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hayes , Bryan Poulin
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Luciscottage, Thank you for taking the time to Review us! It is customers like yourself who have worked with us over and over that make the best advertisers for us. It has helped us stay in business for over 35 years and we truly appreciate it!

November 12, 2012

Wonderful people thruout the dealership who know their job and treat you with respect....they really care about you and your car.....family oriented...good service...good location...clean.... More

by emailmannh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott hayes
Nov 13, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you for taking the time to review us. You're review is quick and to the point. That's kind of how we work around here. Get it done and get it done right. We know that our customers time is valuable and we want to make sure that all of our customers are taken care of properly. Thank you for mentioning all of our staff. Because we really do have a great team! We look forward to helping the next time. Poulin Chrysler/Jeep.

October 26, 2012

I worked with Brian locating my new car. The dealership where it was located would not sell it to him so I had to buy it directly from that dealership but Brian encouraged me to take advantage of the deal. More

by jfa53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poulin
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

JFA, We are so happy that you were able to get the vehicle you truly wanted and we are glad that Brian Poulin was able to direct you to take the deal that was offered to you. We appreciate you coming back here for your maintenance and service work. Our Service Department is only one of the departments that will go above and beyond for our customers. Washing a car isn't a big deal, but it sure is nice when it is yours isn't it? Thanks again for your business and for taking the time to review us!

October 25, 2012

Have always been pleased with You's since I started with You in November 2010..though the warrenty has expired I'll stay with you's for a little longer...I talk about yous as a great dealer to me though som More

by tomgates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept..
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Tom, Thank you for taking the time to review us! Wow! your 5th Jeep? What more could we say? What a great advertisement for the Jeep line. Please continue to share the good word about how we have worked for you. We are so thankful for all of our loyal customers such as yourself and look forward to seeing you the next time!

October 19, 2012

I had a Jeep Liberty for 8 years, when it was time to trade it in I came back to Poulins because #1 I love Jeeps and #2 The service department is fantastic and treated me right with my Liberty so I know More

by jdcatlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
??
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

jdcatlady, What an interesting review! The point you make about the sales process being good, but it is the Service Department that brings you back. How profound! You are so right! The sales process is a one shot deal. You find a vehicle, you get a great deal, you sign papers and drive away. But most people have their vehicles serviced many times throughout the year. This is where you want to make sure you time is well spent, you are having quality work done, and you are treated fairly with pricing. Thank you so much for sharing your experience and we look forward to seeing you the next time!

October 16, 2012

We love this place. They've taken great care of my Jeep servicing for routine maintenance and even when I've had more complicated, warranty issues. More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott.
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

RedBarn, Thank you for taking the time to review our Service Department! And we are glad that you have found us caring when you have come in for service. Vehicles are expensive. We get that! That is why is is so important to go to a quality service department. One that can take care of any situation you may be having with your vehicle. Our technicians are on a continuing education program. Always learning how to serve you better. We look forward to seeing you the next time!

October 11, 2012

I am a little disappointed in the fact that I called to make an appointment because check engine lights that came on. The light went off prior to bringing the vehicle in. I was told that they could still p More

by Ray Bisson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
service manager
Oct 16, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Ray, Thank you for your honest review and thank you for taking the time to speak with Scot Hayes our Service Manager to get this situation resolved. It was only through this review that we knew of your disappointment. Please in the future, if you are ever less than satisfied with anyone or any part of your visit to Poulin Auto Country, please don't hesitate to ask for one of the Poulin's. It is very rare that there is not a Poulin here to speak with. They have been in business for over 30 years and truly want to continue to be "your" local dealership. Thanks again.

September 26, 2012

In the past & present 15 years My Wife & I have owned Christler, Dodge, & Jeep vehicles all purchased in Southern Maine. Our experience is that the larger dealerships tend to lack a certain somethi More

by bdh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Dulac
Sep 27, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

William and Denise, What an awesome review! We know that there is a huge difference between a larger dealership and a family run dealership that has been in business for 30 years. When your name is on the building and you work with customers every day, as an owner, your personality filters down. We are so happy to have a "real" group of friendly people that work here. All with a desire to get the job done and get it done right, with a good attitude and professionalism. We are glad that you found us, glad that you are happy with both sales and service and are glad that when the time comes, you'll be back. We look forward to seeing you then!

September 21, 2012

Very friendly as soon as i walked in i was greeted. Area was kept nice and clean. Waited a bit longer however the gentleman did apologize, there was some type of emergency or something. I love coming ther More

by nlesuresmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Lesure-Smith
Sep 25, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear nlesuresmith, Thank you for taking the time to review us. It is so important for future customers to be able to hear what to expect when they visit us. We are happy that you feel comfortable when you are here. We've worked hard to make a couple of different waiting areas. Hoping that there would be a place for everyone to enjoy while they wait. Thank you again for your time and we look forward to seeing you next time!

September 07, 2012

This was my first time at poulin, and I was extremely impressed. I needed an oil change and tire rotation along with the back window hatch not working and the easy exit seat not working. Mind you, this More

by Klibby87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 18, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Klibby87, What a great testimony to the differences between dealerships! Our team is a great team all the way around. We know that. We work very well with each other and we are all dedicated to our customers. It is really nice when someone from the outside recognizes the little things that we are able to do for our customers. Thank you so much for giving us a shot! We appreciate your business and we appreciate you taking the time to review us and share your experience!