Poulin Chrysler Dodge Jeep Ram - Service Center

Since it has changed hands from it seems like a very stressful environment not as friendly! Familiar faces that have been there for a long time have quit, It is just different, the shelve outside of par stressful environment not as friendly! Familiar faces that have been there for a long time have quit, It is just different, the shelve outside of parts is empty, nobody smiles like they mean it anymore, it is a fake environment. I was looking at buy a truck but I think I am going to go elsewhere. I don’t like being in there anymore. More

Excellent sales staff, they are proficient, friendly and gave me the best buying experience I ever had. gave me the best buying experience I ever had. More

I have had nothing but bad experiences with this dealership since buying my vehicle here. Literally every time I call it goes to voicemail. I always leave messages and not once has my call been retu dealership since buying my vehicle here. Literally every time I call it goes to voicemail. I always leave messages and not once has my call been returned. I have had to call repeatedly to get someone on the phone. When I did get to speak with someone they were unfamiliar with my purchase and promised to get back to me. I live an hour and a half from the dealership and when they failed to give me an inspection sticker they suggested that I drive there. I had to track down another dealership under the Key group and they were infinitely more helpful in five minutes than the Rochester was the entirety of my experience with them. I regret using this dealership and it’s a good thing that I love my vehicle because it’s the only good thing to come from this interaction. More

Sean was friendly and helpful. He followed through on everything. The vehicle was clean. There was a problem getting the license plate off but the Service manager and technician we He followed through on everything. The vehicle was clean. There was a problem getting the license plate off but the Service manager and technician were very helpful and professional. More

Had a problem with my truck 3 weeks after I got it. Brought it into the service center and they took care of the problem. Great customer service. Brought it into the service center and they took care of the problem. Great customer service. More

Difficult problem solved to my complete satisfaction. .This experience may make me purchase another JEEP. .This experience may make me purchase another JEEP. More

Always pleased to see these people. They are always willing to listen and help answer questions. They are always willing to listen and help answer questions. More

Great service and honest and friendly associates. Very nice waiting area with drinks and snack available. Very nice waiting area with drinks and snack available. More

Always pleased with this service center …. Great technicians and they always find the problem . Thanks Key jeep Great technicians and they always find the problem . Thanks Key jeep More

Fast service, knowledgeable staff. Would highly recommend Key Auto for anyone in the market for a vehicle. Would highly recommend Key Auto for anyone in the market for a vehicle. More