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Poulin Chrysler Dodge Jeep Ram - Service Center

Rochester, NH

4.5
294 Reviews

294 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center

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April 18, 2013

Each time I need to have my car serviced at Poulin, the group of individuals assisting me and working on my car are hard working, caring people that believe in finding a common ground for each customer tha More

by tafm57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
terrific group of people/ excellent bipartisanship
Apr 23, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Tafm57, Thank you for your kind words and recognizing that we are truly a group of "caring people". It is one of the things that makes working here a pleasure. We are glad that it shows in how we treat our customers as well. We hope to see you again when the time comes.

April 12, 2013

I barely made it to your dealership with a stubborn engine performance problem. Your diagnosis was quick and correct, and the charges were quite reasonable. The additional benefit of a courtesy car to More

by jeffreykeene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Apr 17, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Jeffreykeene, We are very glad that you made it to our dealership in time! Had you not, we would have helped there too, however. I am glad that we were able to offer you a courtesy vehicle so that your work day wasn't interrupted. Thank you for mentioning that you were referred to us. Personal referral is so important to our business. Thank you for the great review and we hope to see you next time for your regular maintenance.

Apr 17, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Jeffreykeene, We are very glad that you made it to our dealership in time! Had you not, we would have helped there too, however. I am glad that we were able to offer you a courtesy vehicle so that your work day wasn't interrupted. Thank you for mentioning that you were referred to us. Personal referral is so important to our business. Thank you for the great review and we hope to see you next time for your regular maintenance.

March 14, 2013

Everyone from the service manager,to the cashier was great. Everyone was friendly, prompt, and courteous. The price was fair and the job well done., More

by Watty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Mar 26, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Watty, Thank you for taking the time to review us. It is great to hear people recognizing our associates. We have some really amazing people that work here. Everyone gets along well and that is reflected in the way we serve our customers. We look forward to seeing you the next time!

March 09, 2013

Everyone is very friendly from the moment I walk into the service department to when I pay my bill. They acknowledged me when I walked in the door, and when the appointment took longer than usual because the More

by jdcatlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott in service dept./Paula for paying my bill.
Mar 12, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear jdcatlady, We thank you for your honest review. Your continued business means a lot to us. This is why we try to make things right for our customers. We are glad that even though the job took longer than anticipated, you were happy with the outcome. And thank you for mentioning the missing "quiet room". I will make sure to pass along your comments. We look forward to seeing you next time!

March 07, 2013

Timely service , friendly staff and quality of work and price was right,they fit me in according to my schedule. work,work,work,work,work,work,work,work,work,work,work More

by bradholt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot
Mar 12, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Brad, Thanks for your review! And glad that we met your expectations!

March 02, 2013

Friendly, curtious, called when work complete, picked me up with a shuttle, no cost as this was warranty. Two rattles reported, were not found. One would not produce rattle when I picked up. The other did p More

by mclickman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Mclickman, Thank you for taking the time to review us and for your kind words. We do what we can to make it easy for our customers. Whether it is enjoying a relaxing time in one of our waiting areas or being shuttled to where ever you need to go. We are happy that you have found this service to be convenient. Please do make sure you let us know about the noise again the next time you come in. We look forward to helping!

February 27, 2013

My husband brought my car in for general inspection and oil change. He was very pleased with the service and the amount of time that it took for the service. More

by KathieB50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
husband doesn't remember
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear KatieB50, Thank you for taking the time to review us. It is important to us that our customers are happy with every aspect of our business. From the minor maintenance to the larger job, to purchasing a vehicle. We realize your time is valuable and we are glad that your husband was pleased!

February 22, 2013

I am never disappointed with the quality of work or the efficiency with which it is completed. The record keeping is excellent and Scott is always more aware of what my vehicle is in need of having done t More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear RedBarnPPS, Thank you for sharing the good word about us. The fact that you are a repeat customer speaks volumes! Isn't it great to have first hand experience with a dealership that is willing to point out work that needs to be done that is not going to cost you anything?! Glad we were able to help and we agree; Scott in Service is very knowledgeable.

February 07, 2013

Great people make a great dealership. When you go for service they are promt and explain any details needed. Even a simple oil change is fast...not something most dealerships can provide More

by emailmannh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott, Johnny, Matt
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you so much for your continued business! Your noting "great people" means so much. This is a business, but it is so much more. Real people, helping real people. We do our best and realize that your time is valuable to you and you to us! Thank you so much for your review and we will see you the next time!

February 05, 2013

I've seen the work ethic and expertise of the technicians at Poulin Auto Country because I worked there for more than five years with them. They're great. I recommend them to people all the time. I have d More

by rlmshs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Boumel
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

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