Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Poulin Chrysler Dodge Jeep Ram - Service Center
Rochester, NH
293 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
293 Reviews of Poulin Chrysler Dodge Jeep Ram - Service Center
Sort by
February 14, 2020
Took my car in for a diagnosis on some noises that it was making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was a making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was almost 3 months ago and the transmission hasn’t failed yet. The actual problem? An alternator with shot bearings, and a bad wheel bearing. Had I taken the word of their “factory trained technicians,” I would’ve ended up paying thousands of dollars for a repair that only cost a few hundred. On top of that, I was charged $100 for this diagnosis. I don’t know how their sales department is but as far as the service department, I would stay away. More
by tpirob
Employees Worked With
Service department
April 22, 2019
Never treated so well at a dealership Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no ex Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no extended warranty. They fixed the vehicle and charged me $500 deductible and called it a goodwill repair. I didn’t even ask them, they offered this to me as an option. Never have I been treated so well at a dealership. In doing this they have retained a lifelong customer. More
by Roadkill611
Employees Worked With
Brian Poulin
December 05, 2018
Great service! Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sal Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sales staff is very knowledgeable. More
by kennyk70
Employees Worked With
Service advisor
November 20, 2018
Unscheduled stop With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even hospital ER’s are not that good. Outstanding service and service personnel. More
by Rtw100
Employees Worked With
Service staff and i did not grt his name
September 15, 2018
Sales rep very friendly Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. More
by Renegadejeep2016
Employees Worked With
Tech at desk.
July 20, 2018
very pleased I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my tru I recently had service down and was very pleased, the staff was knowledgeable, they answered my questions and took care of a recall that was on my truck, i couldn’t ask for a better company to do business with, I have had other vehicles form other dealerships and after the sale i was on my own, this is not that place, so far i have had zero o issues with anything I’ve asked. I will definatley do business with them again, and again i am very pleased ~BigDog~ More
by ~BigDog~
Employees Worked With
i didn’t get there names sorry
June 05, 2018
Excellent, fast, personalized I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy! I had an excellent service visit for a oil change and recall part replacement. They even washed my Jeep! Very polite staff. Fast and easy! More
by Suzette
Employees Worked With
Brian Poulin
November 19, 2013
Being the first time using this dealership for service, I was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to was very pleased with the friendliness and speed with which the work was done. Everyone took the time to answer any questions I had and were glad to do so. I am sure that as time goes on my relationship with Poulins will only get better. More
by MSprague
Employees Worked With
Keith Larmie
November 13, 2013
Service was excellent overall. I typically have brought my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep my car into the Nissan dealership in Somersworth since the car was an Infiniti. After numerous customer service issues I decided to try Poulin Jeep since that is where we purchased my fiancé's Jeep and where we have it serviced. The individual at the counter was extremely nice, and the repair was done timely and I was immediately contacted upon completion. My only issue is that I was never asked regarding the type of oil that is typically used in my vehicle so I assumed (being a car dealer) that they would know. Upon looking at previous receipts from Nissan and comparing it to the one from yesterday I notice a difference. At Nissan they used a 5W30S Synthetic and on my receipt from yesterday it shows that Bulk 5W20 was used in my car. Is this a problem?? More
by ShassIII
Employees Worked With
N/A
September 18, 2013
The Poulin service department was great as always. I have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait t have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait time. 3 - the price was very low and fair 4 - I made an appointment to have more work done 5 - Very accommodating, for scheduled appointments More
by relandry
Employees Worked With
The service manager
