Poulin Chrysler Dodge Jeep Ram - Service Center

The only problem was waiting ten days before my vehicle could be looked at. Because the issue was one where the vehicle could not be used, that was a long time and then to find out it needed parts that ha could be looked at. Because the issue was one where the vehicle could not be used, that was a long time and then to find out it needed parts that had to be ordered, it was another two days before the work was actually done. The vehicle was repaired okay, it was the twelve days without a vehicle that was very difficult for me. More

Great sales and service team. Very helpful, friendly and informative. I highly recommend this dealer. Very helpful, friendly and informative. I highly recommend this dealer. More

Not to much to say but for the fact that I paid $164. 00 for a $13.00 cabin filter that only lasted a year!🤷, besides the cost, service is excellent!👍🏻 00 for a $13.00 cabin filter that only lasted a year!🤷, besides the cost, service is excellent!👍🏻 More

Very happy with timely appointment and quick service. All the people were very pleasant at the dealership. All the people were very pleasant at the dealership. More

Quick and reliable service no pressure service writers very pleasant. Mechanics are up on the newer cars electronics Nice people to work with very pleasant. Mechanics are up on the newer cars electronics Nice people to work with More

Update to my previous service review. I took my daughters Jeep back on the 25th and saw Sales Manager Jay who took me to the Service Manager Jeremy for whom I have known for many years an I took my daughters Jeep back on the 25th and saw Sales Manager Jay who took me to the Service Manager Jeremy for whom I have known for many years and really like.. He was quick to apologize and ensured me that the Jeep would be fixed. Less than 24 hours later I have the Jeep back. Jeremy and his team rectified the issue by removing and replacing the wrong parts that were put on during the previous service. They also sent the Jeep out to ensure proper alignment. I just took it for a test drive and am very happy to say that my daughter will be safe driving her Jeep again now that Jeremy got involved. I want to thank Jay and Jeremy for understanding that my daughter drives this Jeep and nothing is more important to me (and them) than her safety. I am sure that I will be back at the dealership again when needed to work with Aristides for my next purchase or Jeremy when something needs service or regualr maintainence. More

So great everyone was so nice and I love my new Jeep. They did everything they could to meet all my requests as best as possible. I was really impressed They did everything they could to meet all my requests as best as possible. I was really impressed More

The team was great! I ventured to 5 other dealers before ending at key keep in Rochester, happy I did because it was a top notch buying experience. Go see Mike he’ll get I ventured to 5 other dealers before ending at key keep in Rochester, happy I did because it was a top notch buying experience. Go see Mike he’ll get you into a new ride!! More

All is good - service confirmed that the towing lighting system was ready as we had not used it since we purchased the car a couple years ago... and checked out that it was working correctly. system was ready as we had not used it since we purchased the car a couple years ago... and checked out that it was working correctly. More