Poulin Chrysler Dodge Jeep Ram - Service Center

I think that the service rep was average in her ability to do what she should be doing. I would think that there would be more positive Communications rather than no Communications. I had my Jeep looked at to do what she should be doing. I would think that there would be more positive Communications rather than no Communications. I had my Jeep looked at by three different shops that had to take it to the dealer to find out what the problem was. The repair cost by the dealer was excessive and I elected to use a reputable company to fix the problem. Here I will use key Chrysler Dodge Jeep Ram of Rochester again. Thank you More

Quick service with a smile and a great sense of humor. Waiting room is wonderful and the amenities are very generous. Great work! Waiting room is wonderful and the amenities are very generous. Great work! More

professional prompt service ! Stayed in contact and explained every step in detail . Very easy and pleasant experience ! Stayed in contact and explained every step in detail . Very easy and pleasant experience ! More

The entire staff at Key Chrysler Dodge Jeep Ram of Rochester is excellent! Everyone was helpful, friendly and informative. This was probably the easiest car purchase I've ever been through, by far. Rochester is excellent! Everyone was helpful, friendly and informative. This was probably the easiest car purchase I've ever been through, by far. They stayed past closing to get us into our new car the same day. They followed up with us to ensure we had no questions or concerns after having had the car for a few days. Would highly recommend Key of Rochester! More

Great service! They replaced my radio and completed 2 recalls very quick and efficiently! Thank you! They replaced my radio and completed 2 recalls very quick and efficiently! Thank you! More

Are CDs followed up with me to see how I was enjoying the Jeep. I then asked about side steps he took a couple pictures of some that were in stock and ordered me a pair that I'm going to have installed there Jeep. I then asked about side steps he took a couple pictures of some that were in stock and ordered me a pair that I'm going to have installed there in a couple of days. Super convenient great customer service 10 stars! More

Cass and the team there is amazing. Makes sure I am taken care of to the fullest! Makes sure I am taken care of to the fullest! More

Always a pleasure doing business with them, they always do a superb job with my vehicles. do a superb job with my vehicles. More

Customer service explained everything to me from the start, and when I picked the vehicle up! start, and when I picked the vehicle up! More

I've never in my life seen a dealership not willing to help the customer.. Service dept nickels and dimes you to death. They're rude and not understanding. I'll never do business with Key, or anything the help the customer.. Service dept nickels and dimes you to death. They're rude and not understanding. I'll never do business with Key, or anything they own. More