Poulin Chrysler Dodge Jeep Ram - Service Center

Quick service with a smile and a great sense of humor. Waiting room is wonderful and the amenities are very generous. Great work! Waiting room is wonderful and the amenities are very generous. Great work! More

professional prompt service ! Stayed in contact and explained every step in detail . Very easy and pleasant experience ! Stayed in contact and explained every step in detail . Very easy and pleasant experience ! More

The entire staff at Key Chrysler Dodge Jeep Ram of Rochester is excellent! Everyone was helpful, friendly and informative. This was probably the easiest car purchase I've ever been through, by far. Rochester is excellent! Everyone was helpful, friendly and informative. This was probably the easiest car purchase I've ever been through, by far. They stayed past closing to get us into our new car the same day. They followed up with us to ensure we had no questions or concerns after having had the car for a few days. Would highly recommend Key of Rochester! More

Great service! They replaced my radio and completed 2 recalls very quick and efficiently! Thank you! They replaced my radio and completed 2 recalls very quick and efficiently! Thank you! More

Are CDs followed up with me to see how I was enjoying the Jeep. I then asked about side steps he took a couple pictures of some that were in stock and ordered me a pair that I'm going to have installed there Jeep. I then asked about side steps he took a couple pictures of some that were in stock and ordered me a pair that I'm going to have installed there in a couple of days. Super convenient great customer service 10 stars! More

Cass and the team there is amazing. Makes sure I am taken care of to the fullest! Makes sure I am taken care of to the fullest! More

Always a pleasure doing business with them, they always do a superb job with my vehicles. do a superb job with my vehicles. More

Customer service explained everything to me from the start, and when I picked the vehicle up! start, and when I picked the vehicle up! More

I've never in my life seen a dealership not willing to help the customer.. Service dept nickels and dimes you to death. They're rude and not understanding. I'll never do business with Key, or anything the help the customer.. Service dept nickels and dimes you to death. They're rude and not understanding. I'll never do business with Key, or anything they own. More

The only problem was waiting ten days before my vehicle could be looked at. Because the issue was one where the vehicle could not be used, that was a long time and then to find out it needed parts that ha could be looked at. Because the issue was one where the vehicle could not be used, that was a long time and then to find out it needed parts that had to be ordered, it was another two days before the work was actually done. The vehicle was repaired okay, it was the twelve days without a vehicle that was very difficult for me. More