Poulin Chrysler Dodge Jeep Ram - Service Center

Very friendly, courtesy ride to and from fitness center, printed out maintenance schedules at mileage intervals printed out maintenance schedules at mileage intervals More

The experience started well. Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that no Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that nobody could determine what work was done or needed to be done. The part had 'no expected date'. After several weeks I got the part number and found one online. When I called service to advise them, it was found the part had arrived and was being held in the parts department. When we picked up the Jeep it had 1/2" water in the driver's compartment. It had not rained since work was done. It was later determined that water was present when staff worked on it, but nobody reported it or addressed it. It was checked for leaks and the parts were ordered. We took the Jeep home and have never had any issues with leaks, suggesting a window was left open or door ajar. It took five requests via email, phone call, and in-person to finally receive the invoice we paid. There was little to no detail of the work done. In the end, the service was poor. Work substandard. Not sure if we were ever given a truthful response. More

Was happy they got my truck in quickly to be serviced and looked at and fixed my exhaust leak looked at and fixed my exhaust leak More

I have been very pleased with the service that I have been getting from everyone involved. I will continue doing business with you. Thank you very much Bruce Moreau been getting from everyone involved. I will continue doing business with you. Thank you very much Bruce Moreau More

Great service every time. Pleasant people. Would recommend this place to anyone i know. Thank you! Pleasant people. Would recommend this place to anyone i know. Thank you! More

I get my cars serviced here because Chris is the best mechanic and nice person. mechanic and nice person. More

Had tires replaced. Two recalls were also completed. Michael (a former Tri City Dodge employee that I had worked with in the past) was his usual self - easy to work wi Two recalls were also completed. Michael (a former Tri City Dodge employee that I had worked with in the past) was his usual self - easy to work with and an employee that I could trust. Knowing the person I'm working with is very important as a customer - I will return to do business with Key. More

Quickly diagnosed the issue with my van, made the repairs, and got it back to me the same day repairs, and got it back to me the same day More

Great service got me in last min. And even took care of recall. Aways answer all my questions And even took care of recall. Aways answer all my questions More

Service department is a joke. They barely answer the phone and definitely don’t call you back. When my car needed work to pass inspection they quoted the work $1000 lower than act They barely answer the phone and definitely don’t call you back. When my car needed work to pass inspection they quoted the work $1000 lower than actual because they failed to include the cost of labor on some of the work (but explicitly included labor cost on a quote for something else so why would we expect the other to not include it). Then didn’t give us any update for how long it would take so we waited literally all day for it with them saying “one more hour” repeatedly. Will never come back. More