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Key Chrysler Dodge Jeep Ram of Rochester

Rochester, NH

4.5
606 Reviews
Proud member of the Key Auto Group!
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401 North Main St

Rochester, NH

03867

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Showing 606 reviews

October 01, 2013

This purchase was my first new car in 15years. I told Brian what I wanted in a new car and what my price range was, and he was able to show me many options. Johnny R. had me drive a few and went over all More

by cthulhu1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Puolin (The Poulinator) and Johnny NewCar
Oct 02, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you cthulhu1965! We are glad that you had an awesome experience and we hope you are enjoying your new vehicle! Feel free to tell all your friends about it. We love it when that happens!

September 21, 2013

I have been dealing with this dealership ,since 1991, They are a very good place to deal with. Everyone here is very friendly. There is never any presure,when shopping all questions are answered. In my o More

by bluerdgld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny, brian, and mike
Sep 23, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Bluerdgld, Thank you for your kind words and your loyalty! It is truly customers such as yourself that have kept us in business all of these years. Please continue to pass along your thoughts on how we do business to your friends and we look forward to a lengthy continued relationship with you in the future!

September 18, 2013

The Poulin service department was great as always. I have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait t More

by relandry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The service manager
Sep 23, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Relandry, Thank you so much for taking the time to give such a detailed review. We are so pleased to see that there are many reasons that you choose to do business with us. We are sure that your reasons, are what others may look for in a service department as well. Thank you for the rave review!

September 06, 2013

A++ Very satisfied. Staff was very pleasant. Very A++ Very satisfied. Staff was very pleasant. Very welcoming. Did not feel like a business deal at all. Couldn't have been better. 5 STARS from -:¦:- More

by LilMiss-t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Mercier – Sales; Michael – Financing; Darrell White – Parts
Sep 16, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Lilmiss-t, Thank you for your review of our Sales Department and we are very happy with your A++. We hope that you are just as happy with your new vehicle!

September 06, 2013

..was scheduled for "new" rims and tires installation first thing in the AM Scott – Service was extremely helpful in rescheduling same-day, a bit later, for my convenience. This place is g More

by LilMiss-t
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott – Service
Sep 16, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Lilmiss-t, Thank you for taking the time to review us! We are glad that we were able to help in the rescheduling to have your upgraded wheels and tires installed. Our Service Department has a pretty wide range of hours and appointments in hopes that we can accommodate most. We look forward to seeing you next time for your FREE 1st year of Scheduled Maintenance!

August 26, 2013

Shawn was extremely helpful throughout the whole process. He was extremely knowledgeable about the vehicle and very personable. He made the entire process very smooth and easy. I love my new Jeep! More

by kendalneenan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn
Aug 27, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Kendal, We are so happy that you love your new Jeep! We think they are pretty awesome too! And we are glad that you found the purchasing process to be smooth and easy. That is really how it should be every time! We look forward to seeing you back when it is time for your 1st Year of FREE Maintenance!

August 26, 2013

Sales person and manager where low key and very fair ! Finance manger was upbeat and helpful. Very helpful upon delivery of new vehicle - spent over an hour with me showing my new features. More

by bkimball
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
aristedes
Aug 27, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Thank you so much for your review! I think you hit some really great points here. Associates = low key, fair and helpful. And they took the time necessary to get your acquainted with your new vehicle. Sounds like just what every one should expect when they buy a new car. Glad we met your expectations!

August 25, 2013

My Jeep went in for an oil change and they ended up doing far more extensive work than expected and did so graciously... I love this place. My Jeep is really important to me and Scott and Poulin Auto Countr More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Aug 26, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Peg, Thank you for the great review! It is nice to hear about when a place of business goes above and beyond just because! We are glad that you were happy with the treatment you received and you are important to us! Thanks again and we hope to see you next time.

August 04, 2013

I have purchased 3 Jeeps at Poulins and have always been happy with the ppl and quality of work, however I wish you would consider going back to washing and vaccuming the vehicles when they are serviced. I More

by laurous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hayes
Aug 21, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

laurous, Thank you for your review and for purchasing 3 different vehicles from us in the past. We do continue to wash serviced vehicles here. As you note, we have always done so in the past and still do. We are not sure why your vehicle was not washed this particular time, however, our Service Manager Scot invites you to bring your vehicle in and let him know that it was not washed the last time it was serviced, we would be happy to wash it for you.

July 23, 2013

Great guys and service. Had a problem that I could not solve using owner's manual or online research. Art, a master technician, solved the problem immediately without having to service the vehicle. Saved More

by Jollybolly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
Jul 25, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Jollybolly, Thank you for taking the time to share the fact that we were able and willing to help you without having to service your vehicle or spend your time and money. That says a lot! We appreciate you passing along the good word!

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