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Key Chrysler Dodge Jeep Ram of Rochester

Rochester, NH

4.5
544 Reviews
Proud member of the Key Auto Group!
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401 North Main St

Rochester, NH

03867

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Showing 544 reviews

February 27, 2013

My husband brought my car in for general inspection and oil change. He was very pleased with the service and the amount of time that it took for the service. More

by KathieB50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
husband doesn't remember
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear KatieB50, Thank you for taking the time to review us. It is important to us that our customers are happy with every aspect of our business. From the minor maintenance to the larger job, to purchasing a vehicle. We realize your time is valuable and we are glad that your husband was pleased!

February 22, 2013

I am never disappointed with the quality of work or the efficiency with which it is completed. The record keeping is excellent and Scott is always more aware of what my vehicle is in need of having done t More

by RedBarnPPS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Mar 06, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear RedBarnPPS, Thank you for sharing the good word about us. The fact that you are a repeat customer speaks volumes! Isn't it great to have first hand experience with a dealership that is willing to point out work that needs to be done that is not going to cost you anything?! Glad we were able to help and we agree; Scott in Service is very knowledgeable.

February 07, 2013

Great people make a great dealership. When you go for service they are promt and explain any details needed. Even a simple oil change is fast...not something most dealerships can provide More

by emailmannh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott, Johnny, Matt
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you so much for your continued business! Your noting "great people" means so much. This is a business, but it is so much more. Real people, helping real people. We do our best and realize that your time is valuable to you and you to us! Thank you so much for your review and we will see you the next time!

February 05, 2013

I've seen the work ethic and expertise of the technicians at Poulin Auto Country because I worked there for more than five years with them. They're great. I recommend them to people all the time. I have d More

by rlmshs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Boumel
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear rlmshs, Thank you so much for your review! It says a lot when a former employee can testify to the work ethic of the current employees and noting that you were a customer before and after you worked here also speaks volumes! We appreciate your loyalty and your ethic and dedication while you were here as well. It's a team thing!

January 31, 2013

Have been dealing with all my service with all my vehicles at Poulins, have never had a problem in the past and still don't have a problem. Poulins always gets our vehicles back in a timely manner. More

by Luciscottage
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Hayes , Bryan Poulin
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Luciscottage, Thank you for taking the time to Review us! It is customers like yourself who have worked with us over and over that make the best advertisers for us. It has helped us stay in business for over 35 years and we truly appreciate it!

January 29, 2013

I think Poulin would not have such a good dealership if it was not for the finance guy, he is awsome!! i have found that the rest of the people that work there are also nice as well they make the buying p More

by kimberly.proulx.31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike in Finance
Feb 22, 2013 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Kimberly, Thank you so much! I will pass your kind words along to Michael our Finance Guy. He works really hard at trying to get solid financing for every one in every situation. He has many years of experience and does a great job. It is also nice to see that you had an easy, stress free time with the entire process. That is how it should be; every time, everywhere! Thanks again!

November 12, 2012

Wonderful people thruout the dealership who know their job and treat you with respect....they really care about you and your car.....family oriented...good service...good location...clean.... More

by emailmannh
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott hayes
Nov 13, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear emailmannh, Thank you for taking the time to review us. You're review is quick and to the point. That's kind of how we work around here. Get it done and get it done right. We know that our customers time is valuable and we want to make sure that all of our customers are taken care of properly. Thank you for mentioning all of our staff. Because we really do have a great team! We look forward to helping the next time. Poulin Chrysler/Jeep.

October 26, 2012

I worked with Brian locating my new car. The dealership where it was located would not sell it to him so I had to buy it directly from that dealership but Brian encouraged me to take advantage of the deal. More

by jfa53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Poulin
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

JFA, We are so happy that you were able to get the vehicle you truly wanted and we are glad that Brian Poulin was able to direct you to take the deal that was offered to you. We appreciate you coming back here for your maintenance and service work. Our Service Department is only one of the departments that will go above and beyond for our customers. Washing a car isn't a big deal, but it sure is nice when it is yours isn't it? Thanks again for your business and for taking the time to review us!

October 25, 2012

Have always been pleased with You's since I started with You in November 2010..though the warrenty has expired I'll stay with you's for a little longer...I talk about yous as a great dealer to me though som More

by tomgates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept..
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

Dear Tom, Thank you for taking the time to review us! Wow! your 5th Jeep? What more could we say? What a great advertisement for the Jeep line. Please continue to share the good word about how we have worked for you. We are so thankful for all of our loyal customers such as yourself and look forward to seeing you the next time!

October 19, 2012

I had a Jeep Liberty for 8 years, when it was time to trade it in I came back to Poulins because #1 I love Jeeps and #2 The service department is fantastic and treated me right with my Liberty so I know More

by jdcatlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
??
Nov 07, 2012 -

Key Chrysler Dodge Jeep Ram of Rochester responded

jdcatlady, What an interesting review! The point you make about the sales process being good, but it is the Service Department that brings you back. How profound! You are so right! The sales process is a one shot deal. You find a vehicle, you get a great deal, you sign papers and drive away. But most people have their vehicles serviced many times throughout the year. This is where you want to make sure you time is well spent, you are having quality work done, and you are treated fairly with pricing. Thank you so much for sharing your experience and we look forward to seeing you the next time!

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