Key Chrysler Dodge Jeep Ram of Rochester

The Poulin service department was great as always. I have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait t have dealt with many dealerships over the years, but I find Poulin to be one of the best. 1 - courteous 2 - quicker than their estimate of wait time. 3 - the price was very low and fair 4 - I made an appointment to have more work done 5 - Very accommodating, for scheduled appointments More

A++ Very satisfied. Staff was very pleasant. Very A++ Very satisfied. Staff was very pleasant. Very welcoming. Did not feel like a business deal at all. Couldn't have been better. 5 STARS from -:¦:- A++ Very satisfied. Staff was very pleasant. Very welcoming. Did not feel like a business deal at all. Couldn't have been better. 5 STARS from -:¦:- Lil' Miss -t -:¦:- Thanks again .|||||. Name Withheld for Privacy More

..was scheduled for "new" rims and tires installation first thing in the AM Scott – Service was extremely helpful in rescheduling same-day, a bit later, for my convenience. This place is g installation first thing in the AM Scott – Service was extremely helpful in rescheduling same-day, a bit later, for my convenience. This place is great .|||||. Name Withheld for Privacy More

Shawn was extremely helpful throughout the whole process. He was extremely knowledgeable about the vehicle and very personable. He made the entire process very smooth and easy. I love my new Jeep! He was extremely knowledgeable about the vehicle and very personable. He made the entire process very smooth and easy. I love my new Jeep! More

Sales person and manager where low key and very fair ! Finance manger was upbeat and helpful. Very helpful upon delivery of new vehicle - spent over an hour with me showing my new features. Finance manger was upbeat and helpful. Very helpful upon delivery of new vehicle - spent over an hour with me showing my new features. More

My Jeep went in for an oil change and they ended up doing far more extensive work than expected and did so graciously... I love this place. My Jeep is really important to me and Scott and Poulin Auto Countr far more extensive work than expected and did so graciously... I love this place. My Jeep is really important to me and Scott and Poulin Auto Country treat it like it's as important to them. It is much appreciated :) Peg Wheeler More

I have purchased 3 Jeeps at Poulins and have always been happy with the ppl and quality of work, however I wish you would consider going back to washing and vaccuming the vehicles when they are serviced. I happy with the ppl and quality of work, however I wish you would consider going back to washing and vaccuming the vehicles when they are serviced. I must say that competition does when they service vehicles and you used to do it, why has it changed. It used to say it in my emails as well! More

Great guys and service. Had a problem that I could not solve using owner's manual or online research. Art, a master technician, solved the problem immediately without having to service the vehicle. Saved solve using owner's manual or online research. Art, a master technician, solved the problem immediately without having to service the vehicle. Saved me much time and further frustration. Thx More

I can't believe to tell you how satisfied I was with the experience I enjoyed during my visit to your service department. Service was prompt, staff was courteous and friendly. I knew I was being ripped the experience I enjoyed during my visit to your service department. Service was prompt, staff was courteous and friendly. I knew I was being ripped off at another dealership and they proved me right!! Thank you, you have restored my trust in car servicemen again! More

Problem was not resolved. I brought the vehicle in last year for the exact same problem. In both cases, the problem is reported to be "fixed" by doing some minor testing and checking, however it returns a year for the exact same problem. In both cases, the problem is reported to be "fixed" by doing some minor testing and checking, however it returns almost immediately when I get the vehicle back. The problem is intermittant. It occurred again this time the day after I got the vehicle back from Poulin. I believe that Poulin Service is not investing the time to understand the problem and if they cannot repeat or observe it with limited obeservation, then they basically do nothing. When I bought the vehicle at Poulin, they did not deliver what I ordered. I have been a Chevy owner since 1979, but I doubt that I will buy one again because of my experience with Poulin. Feel free to contact me if you would like to discuss. tom.ballestero@unh.edu More