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Key Chrysler Dodge Jeep Ram of Rochester
Rochester, NH
606 Reviews
Proud member of the Key Auto Group!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 606 reviews
October 17, 2020
Zero pressure. Honest & genuinely treats us like we are his only customers. Will continue to buy our Jeeps from Sean & the knowledgeable staff at Poulin (Key now). They don’t give you the runaround & try his only customers. Will continue to buy our Jeeps from Sean & the knowledgeable staff at Poulin (Key now). They don’t give you the runaround & try to just get you to buy. They/Sean take their time & try to help you get the best vehicle for you that’s affordable and realistic. No gimmicks. More
by H&J
Employees Worked With
Sean Duffy
October 17, 2020
My husband and I have bought several vehicles from Sean Duffy while he was with Poulin’s. We have always found him to be a genuinely nice guy, not to mention the best salesman in the area. He is knowledgea Duffy while he was with Poulin’s. We have always found him to be a genuinely nice guy, not to mention the best salesman in the area. He is knowledgeable about the product he’s selling but is never overbearing. My experiences with Sean have always been low-pressure and pleasant. For us, he has put the fun back into car-buying and that’s a true testament of how much we love dealing with him. Over the years, we have become friends and I can say in all honesty that he is my go-to guy for the rest of my Jeep-buying life! More
by Donna Eldridge
Employees Worked With
Sean Duffy
February 14, 2020
Took my car in for a diagnosis on some noises that it was making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was a making. Within a very short amount of time they came out and said that it was the transmission and that it was on the “verge of failure.” That was almost 3 months ago and the transmission hasn’t failed yet. The actual problem? An alternator with shot bearings, and a bad wheel bearing. Had I taken the word of their “factory trained technicians,” I would’ve ended up paying thousands of dollars for a repair that only cost a few hundred. On top of that, I was charged $100 for this diagnosis. I don’t know how their sales department is but as far as the service department, I would stay away. More
by tpirob
Employees Worked With
Service department
April 22, 2019
Never treated so well at a dealership Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no ex Purchased a 2012 Jeep Liberty here, low miles and in great shape. 8 months later it needed over $4k worth of engine repair due to warped heads, no extended warranty. They fixed the vehicle and charged me $500 deductible and called it a goodwill repair. I didn’t even ask them, they offered this to me as an option. Never have I been treated so well at a dealership. In doing this they have retained a lifelong customer. More
by Roadkill611
Employees Worked With
Brian Poulin
January 03, 2019
2019 Ram 1500 I stopped in to look at the 2019 Ram 1500 after looking at the Poulin Ram inventory on their website. Aristedes and Brian were very helpful and accomm I stopped in to look at the 2019 Ram 1500 after looking at the Poulin Ram inventory on their website. Aristedes and Brian were very helpful and accommodating. After a test drive and trade in discussion, I decided to buy from them. Very friendly and courteous staff and the new Ram is great! More
by BarkingHounds
Employees Worked With
Aristedes Poulis, Brian Poulin
December 05, 2018
Great service! Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sal Always acomadating and quick service! They always wash the truck after my service and everyone is friendly .The dealership is always clean and the sales staff is very knowledgeable. More
by kennyk70
Employees Worked With
Service advisor
December 02, 2018
New RAM Stopped in to look at trucks Sean helped me, gave me some prices so i could discuss it with my husband. We went and bought it. Very happy Stopped in to look at trucks Sean helped me, gave me some prices so i could discuss it with my husband. We went and bought it. Very happy More
by RAMs rule, 66
Employees Worked With
Michael and Justin
November 20, 2018
Unscheduled stop With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even With the first snow some warning lights came on. I drove to Poulin with out an appointment and i was seen and out yhe door in less than an hour. Even hospital ER’s are not that good. Outstanding service and service personnel. More
by Rtw100
Employees Worked With
Service staff and i did not grt his name
October 19, 2018
Great small dealership focused on THE CUSTOMER! Poulin has been a very good dealer to work with, as we searched for a Wrangler! Their great interest in helping customers doesnt stop after the sale. Poulin has been a very good dealer to work with, as we searched for a Wrangler! Their great interest in helping customers doesnt stop after the sale. Their service folks have worked with us above what we asked for, including having a loaner car for our all-day repair work - didnt even have to ask for it! I will also shop here for my NEXT car!!! More
by Sally123
Employees Worked With
Justin, Brian Poulin
September 15, 2018
Sales rep very friendly Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. Friendly goes a long way!!! As long as it’s sincere. The salesman didn’t make me feel stupid and asked if I had any other questions about my Jeep. More
by Renegadejeep2016
Employees Worked With
Tech at desk.
