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Key Chrysler Dodge Jeep Ram of Rochester

Rochester, NH

4.5
606 Reviews
Proud member of the Key Auto Group!
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401 North Main St

Rochester, NH

03867

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Showing 606 reviews

June 27, 2023

Quick and reliable service no pressure service writers very pleasant. Mechanics are up on the newer cars electronics Nice people to work with More

by BSBM1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service writer and mechanic
June 27, 2023

So great everyone was so nice and I love my new Jeep. They did everything they could to meet all my requests as best as possible. I was really impressed More

by Dylan R.
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Piccirilli, Matthew Kirkham
June 24, 2023

Please call me at (603) 490-0750 for honest feedback. After the service department at Key in Rochester having jeep for almost two months and picking it up yesterday I need to bring it black. Would love t More

by NICK.AMERENA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor Ewin communication skills are something that need real work. I have bought 5 vehicles from that dealership and I really don’t know if I will ever go back at this point
Jun 27, 2023 -

NICK.AMERENA responded

I took my daughters Jeep back on the 25th and saw Sales Manager Jay who took me to the Service Manager Jeremy for whom I have known for many years and really like.. He was quick to apologize and ensured me that the Jeep would be fixed. Less than 24 hours later I have the Jeep back. Jeremy and his team rectified the issue by removing and replacing the wrong parts that were put on during the previous service. They also sent the Jeep out to ensure proper alignment. I just took it for a test drive and am very happy to say that my daughter will be safe driving her Jeep again now that Jeremy got involved. I want to thank Jay and Jeremy for understanding that my daughter drives this Jeep and nothing is more important to me (and them) than her safety. I am sure that I will be back at the dealership again when needed to work with Aristides for my next purchase or Jeremy when something needs service or regualr maintainence.

June 24, 2023

The team was great! I ventured to 5 other dealers before ending at key keep in Rochester, happy I did because it was a top notch buying experience. Go see Mike he’ll get More

by Rejenkins4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Piccirilli, Matthew Kirkham
June 23, 2023

All is good - service confirmed that the towing lighting system was ready as we had not used it since we purchased the car a couple years ago... and checked out that it was working correctly. More

by MICHAEL.MORIARTY
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service employees
April 15, 2021

I purchased my Honda HRV from here back in February. A week later I was having issues with it starting and finally after THREE trips to a Honda dealership they were able to figure out what was wrong and f More

by annie.noyeshyde
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2021

We had a great experience, everything was seamless and we left with the car we wanted. Everything was ready to go as soon as we were ready to buy. We were in and out in no time. More

by Lindacoconut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

Aristedes was very friendly and easy to work with. He showed my all the features on my new Jeep. There was no pressure and the whole sales staff was wonderful. I will buy again! More

by LReynolds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aristedes Poulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2021

Very friendly, relaxed & no pressure environment. Everyone is very straightforward, personable, and took the time to explain everything which was definitely appreciated. Thank you for a genuinely ple More

by LM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Delia
March 12, 2021

Staff is super friendly and helpful. Bob our salesman was very helpful and knowledgeable. The GM Jim made it the best vehicle purchase experience we have ever had. We will be buying all future vehicles here. More

by caitlyn103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Delia, Robert Garr
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