Key Chrysler Dodge Jeep Ram of Rochester

Service Excellence Sean Duffy, the world needs more Sean Duffy's. A true professional, knows his profession and people!! If it weren't for him I may have gone else where Sean Duffy, the world needs more Sean Duffy's. A true professional, knows his profession and people!! If it weren't for him I may have gone else where. He made sure my purchase was exactly what I needed and desired in a NEW car. He was clear in his communication and a great listener. Thank you Sean!!!! More

Quick easy friendly Steve was a very pleasant sales person. The day we test drove the car he wasn't pushy nor did he insist on coming with us. That is what really made me Steve was a very pleasant sales person. The day we test drove the car he wasn't pushy nor did he insist on coming with us. That is what really made me come back and buy the jeep. More

Fast and flexible At some dealers you are pressured from the get go. Paulina is not that way. They know their product and accurately answer all questions. They meet y At some dealers you are pressured from the get go. Paulina is not that way. They know their product and accurately answer all questions. They meet your expectations throughout the sales and delivery expierance. More

Great Experience! We visited the Poulin Jeep dealership after reading excellent reviews on-line and I have to say that we are so glad we went there. We were able to get We visited the Poulin Jeep dealership after reading excellent reviews on-line and I have to say that we are so glad we went there. We were able to get a Jeep Renegade, in the color we wanted, in September! when demand was skyrocketing, and it only took a few days. We were quite impressed with the clean, well-run facility, the speed, and the easy process. Very professionally run. Would recommend this dealership to anyone! John, our sales consultant, was very friendly, knowledgeable, and prompt. More

Convenient, fast, reliable I have been buying vehicles and having them serviced by Poulin since 2008 and have always been satisfied with their service and attention to detail. I have been buying vehicles and having them serviced by Poulin since 2008 and have always been satisfied with their service and attention to detail. More

great customer service, good deal on car, very fair on trade very impressive customer service from Steve, We test drove multiple vehicles and went back a couple times to see if they could better the deal for our very impressive customer service from Steve, We test drove multiple vehicles and went back a couple times to see if they could better the deal for our trade in. In the end the Poulin team came through and did everything they could to get our business. Along with a quality product I am positive we made the right choice by buying our new Jeep from them. More

excellent I have been dealing with Dick Pulin for many years. I have always satisfied with the service I am fully satisfied so far with my purchase. I have been dealing with Dick Pulin for many years. I have always satisfied with the service I am fully satisfied so far with my purchase. More

Hassle Free with great service!!! I had a great sales experience at Poulin. They gave me an excellent value on my trade in and an even better deal on a brand new Cherokee. It was so go I had a great sales experience at Poulin. They gave me an excellent value on my trade in and an even better deal on a brand new Cherokee. It was so good other dealers wouldn't even try to beat them. I would definitely recommend to anyone I know. More

Best vehicle buying experience ever I searched the Internet for the Jeep I wanted and found 3. I provided information to the 3 dealerships on how to reach me. 1 never responded, 1 had th I searched the Internet for the Jeep I wanted and found 3. I provided information to the 3 dealerships on how to reach me. 1 never responded, 1 had the Jeep but it was a Demo for the owner, and the other, Poulin, responded promptly and offered to assist me. After exchanging information for a couple of days, we came to a purchase agreement and I completed an online application and scheduled an appointment for delivery. When I arrived, I could see the Jeep in front of the building, clean and with temp plate installed. We were greeted immediately and asked if we needed anything and was directed to drive the jeep first to ensure I was happy with it. When we sat to do paperwork, it was already done, I just had to sign. After signing, we were introduced to the service and parts departments and received coupons for free maintenance. After driving home, I received a follow up email to ensure I was happy. A majority of this was done over the Internet, with one 5 minute phone call and delivery at the dealership which took less than 1 hour. Absolutely no stress!! I remain amazed at how smooth this was. My thanks go out to Lisa Edwards and Steve Laudenbach for excellent, professional and friendly service. I will certainly recommend them to anyone looking for a vehicle! More

A great buying experience Nice clean, friendly dealership with no pressure salesmen. Good deal price wise and they showed me a lot of patience while awaiting my financing. Than Nice clean, friendly dealership with no pressure salesmen. Good deal price wise and they showed me a lot of patience while awaiting my financing. Thanks. More