Key Chrysler Dodge Jeep Ram of Rochester

Great service. Always explain everything.I never have to return becuase of a faulty repair. Always explain everything.I never have to return becuase of a faulty repair. More

Appt for 10 a. m. Arrived 15 mins early. Took over an hour for for parking lite to be replaced. Too long. m. Arrived 15 mins early. Took over an hour for for parking lite to be replaced. Too long. More

Great service. Went in for inspection. It was done promptly. Staff was very professional and pleasant. Went in for inspection. It was done promptly. Staff was very professional and pleasant. More

Easy to get an appointment next day and done within an hour after they opened nice. hour after they opened nice. More

They are always very helpful…. very nice people. Took care of getting my key done. very nice people. Took care of getting my key done. More

The staff was very friendly, and very quick I was in and out. Definitely will recommend. out. Definitely will recommend. More

Very professional and knowledgeable about the Jeep. Answered all my questions. Staff on time for appointments. Answered all my questions. Staff on time for appointments. More

Brought a Dodge 1500 with diesel into a dealer down in Danvers mass named Herb Chambers. They sat on it for four weeks didn’t do a thing. When pressured they suggested we bring it to a dealer that had a m Danvers mass named Herb Chambers. They sat on it for four weeks didn’t do a thing. When pressured they suggested we bring it to a dealer that had a mechanic that could work on it!! we left the vehicle with key. They called several days later to say they couldn’t find a thing wrong with it. We were experiencing power loss however it seems to have cured itself, More

Awesome team thank you for a great experience and fast service will recommend everyone for you service will recommend everyone for you More

Tried to get a Tried to get an appointment for a couple months to get my oil changed and tires rotated, but was unsuccessful with getting a call back or an answer in the service department. Finally was abl months to get my oil changed and tires rotated, but was unsuccessful with getting a call back or an answer in the service department. Finally was able to get in touch with the service dept for an ongoing issue since I bought my jeep new. Been having issues with alarms spontaneously setting off for over eight months finally received a recall notice from FCA two weeks prior to me getting the appointment- Which explains why the alarms kept going off spontaneously. Brought my vehicle in several times in the past to try to rectify the situation, but no one had a clue had to fix it. At this point after the visit the alarms for the airbag are working except for the parking break and stop/start alarm comes on spontaneously. They still don’t know what to do to fix it. Drop my car off at 10 AM and wasn’t able to pick it up until 5 PM not at all what I thought was going to happen. While I was waiting in the room for several hours, they touched base with me once about looking at my stop and start function, but after that one mention, nobody said a peep for hours. I ended up going home thankfully and Had to call to get an update around 4 PM. Luckily, one of the service writers Were there and updated me that I wouldn’t be able to pick up my car till five. Thought I would be out of there by noon, but no one updated me about the lengthy visit. I guess communication is key and very important but it didn’t feel that way. I just hope my Jeep doesn’t have anymore major issues. More