Key Chrysler Dodge Jeep Ram of Rochester

I get all my service performed at this dealership. The cost of this service is very costly, but not unreasonable. I am very unhappy with the extra charge for me using a credit card. The credit card ch The cost of this service is very costly, but not unreasonable. I am very unhappy with the extra charge for me using a credit card. The credit card charge does make the cost unreasonable. More

Very good service and the service department seemed very professional. I would recommend that dealer ship. professional. I would recommend that dealer ship. More

Everyone from service to sales are amazing. Alyssa and Shawn weee so empathetic to my situation and did everything to make sure I was happy with my new lease!!! Alyssa and Shawn weee so empathetic to my situation and did everything to make sure I was happy with my new lease!!! More

The service was great. However, your website for scheduling service seems to need attention. Thanks However, your website for scheduling service seems to need attention. Thanks More

We purchased this Ram after ours was totaled in an accident. It was manufactured in Canada and we were unaware of the restrictions for recalls. Another dealer wouldn't help us, but we got in touch w accident. It was manufactured in Canada and we were unaware of the restrictions for recalls. Another dealer wouldn't help us, but we got in touch with the manufacturer and they led us to you. You took the truck in and did the recall work. We appreciate it. More

Great doing business with very friendly and knowledgeable staff. Would definitely recommend to any one in the tri-city area. staff. Would definitely recommend to any one in the tri-city area. More

We are very pleased with the service. The technician said we ,,did not need to change the oil, other places would not necessarily do this. we told him to go ahead and change it. The se The technician said we ,,did not need to change the oil, other places would not necessarily do this. we told him to go ahead and change it. The service was done as promised and everyone was very courteous. Happy we changed to Key from the previous placed More

Great service. Friendly professional. Explanation of service complete. Will definitely go back for continued service. Friendly professional. Explanation of service complete. Will definitely go back for continued service. More

Alyssa was super easy to work with, they went above and beyond to make sure I was in and out of there within 30 minutes! beyond to make sure I was in and out of there within 30 minutes! More

Had to get Ram Cares involved due to service dept Michael telling me I had to pay for diagnostics charge of $175 for warranty work. He also tried to convince me that he convinced Ram to cover the part, when telling me I had to pay for diagnostics charge of $175 for warranty work. He also tried to convince me that he convinced Ram to cover the part, when it is clearly stated that the part is covered. Will not trust Michael if I need future work. I remember the days of service departments looking out for customers and not trying to increase revenue. Sad. More