Key Chrysler Dodge Jeep Ram of Rochester

My experience was positive. Very quick and easy transaction. Thanks for all of your help. Very quick and easy transaction. Thanks for all of your help. More

Great team to work with. We will always return to deal with Sean as our salesman. We will always return to deal with Sean as our salesman. More

Aristedes went above and beyond for my family in finding the perfect vehicle for us. He provided excellent customer service, was accommodating and was super helpful. He kept working with me to find what I w the perfect vehicle for us. He provided excellent customer service, was accommodating and was super helpful. He kept working with me to find what I was looking for and even went to Portsmouth to bring the vehicle to the location. He is a great guy and truly cares about his customers. I know where I will continue bringing my business. My daughter also says thanks for the donuts! More

Great customer service from start to finish! Sean made my purchase smooth and hassle free. Very knowledgeable about my new Jeep Renagade, and pleasant company to work with to get my purchase fin Sean made my purchase smooth and hassle free. Very knowledgeable about my new Jeep Renagade, and pleasant company to work with to get my purchase finalized. My first time buying from Jeep/Chrysler and I’m very happy. More

Good experience. The sales man was very helpful and answered all my questions. He took care of all my requests that I had prior to purchasing the vehilcle. The only c The sales man was very helpful and answered all my questions. He took care of all my requests that I had prior to purchasing the vehilcle. The only complaint I have is I would of liked to see have seen a full tank of gas when I picked up the vehicle. More

Good experience Aristedes was very helpful and knew what I expected was great . The car I loved happened Thank you I expected was great . The car I loved happened Thank you More

Fast and friendly service. Took my Wrangler in for oil change and tire rotation. Shout out to Mike in service! Took my Wrangler in for oil change and tire rotation. Shout out to Mike in service! More

The first time I went to pick up my vehicle, when I got it started, I discovered that the entire display console/radio wasn’t even turning on. Three weeks later, when I went to pick the vehicle up, I disc it started, I discovered that the entire display console/radio wasn’t even turning on. Three weeks later, when I went to pick the vehicle up, I discovered that I am still randomly getting airbag system, warnings, and my oil change is due. For having my vehicle about a month, they never even mentioned either of those things. So now I need to take it somewhere to get those things taken care of, including the airbag recall. I will be doing that somewhere else. More

Very friendly, courtesy ride to and from fitness center, printed out maintenance schedules at mileage intervals printed out maintenance schedules at mileage intervals More

The experience started well. Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that no Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that nobody could determine what work was done or needed to be done. The part had 'no expected date'. After several weeks I got the part number and found one online. When I called service to advise them, it was found the part had arrived and was being held in the parts department. When we picked up the Jeep it had 1/2" water in the driver's compartment. It had not rained since work was done. It was later determined that water was present when staff worked on it, but nobody reported it or addressed it. It was checked for leaks and the parts were ordered. We took the Jeep home and have never had any issues with leaks, suggesting a window was left open or door ajar. It took five requests via email, phone call, and in-person to finally receive the invoice we paid. There was little to no detail of the work done. In the end, the service was poor. Work substandard. Not sure if we were ever given a truthful response. More