Key Chrysler Dodge Jeep Ram of Rochester

Very friendly, courtesy ride to and from fitness center, printed out maintenance schedules at mileage intervals printed out maintenance schedules at mileage intervals More

The experience started well. Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that no Ended poorly. My vehicle was on the loot for two months waiting on parts. The original service person left and the file was such a mess, that nobody could determine what work was done or needed to be done. The part had 'no expected date'. After several weeks I got the part number and found one online. When I called service to advise them, it was found the part had arrived and was being held in the parts department. When we picked up the Jeep it had 1/2" water in the driver's compartment. It had not rained since work was done. It was later determined that water was present when staff worked on it, but nobody reported it or addressed it. It was checked for leaks and the parts were ordered. We took the Jeep home and have never had any issues with leaks, suggesting a window was left open or door ajar. It took five requests via email, phone call, and in-person to finally receive the invoice we paid. There was little to no detail of the work done. In the end, the service was poor. Work substandard. Not sure if we were ever given a truthful response. More

Was happy they got my truck in quickly to be serviced and looked at and fixed my exhaust leak looked at and fixed my exhaust leak More

I have been very pleased with the service that I have been getting from everyone involved. I will continue doing business with you. Thank you very much Bruce Moreau been getting from everyone involved. I will continue doing business with you. Thank you very much Bruce Moreau More

I get my cars serviced here because Chris is the best mechanic and nice person. mechanic and nice person. More

Great service every time. Pleasant people. Would recommend this place to anyone i know. Thank you! Pleasant people. Would recommend this place to anyone i know. Thank you! More

Had tires replaced. Two recalls were also completed. Michael (a former Tri City Dodge employee that I had worked with in the past) was his usual self - easy to work wi Two recalls were also completed. Michael (a former Tri City Dodge employee that I had worked with in the past) was his usual self - easy to work with and an employee that I could trust. Knowing the person I'm working with is very important as a customer - I will return to do business with Key. More

Only buy from here if you are desperate and make sure its in the chrysler family. Service dept can only fix chrysler or dodge. Bought a used nissan and Mike in service kept telling me that my problem was th in the chrysler family. Service dept can only fix chrysler or dodge. Bought a used nissan and Mike in service kept telling me that my problem was that I Bought a nissan at a chrysler dealership. And basically asked me to go outside and when I excepted he back down. Because what I believe set him off was, I told him maybe they shouldn't sell other brands if they can't fix them. More

Quickly diagnosed the issue with my van, made the repairs, and got it back to me the same day repairs, and got it back to me the same day More

Smooth and easy transaction. Attentive to needs/wants of customer. Knowledge of questions asked was greatly appreciated. Attentive to needs/wants of customer. Knowledge of questions asked was greatly appreciated. More