Key Chrysler Dodge Jeep Ram of Rochester

Chayce Steffiare Key Auto sold me a 2019 ram 2500hd diesel. The condition of buying this truck was that it came with 4 brand new tires. Well, they followed along with 4 brand-new tires, but put 4 tires diesel. The condition of buying this truck was that it came with 4 brand new tires. Well, they followed along with 4 brand-new tires, but put 4 tires on the truck that is below the manufacturer specifications load index for the truck.. The auto service put on load rated C tires on my truck, when the manufacture calls out for load E. I called other local ram dealers (including Key in Portsmouth) and they all have said “theres no way load c tires should go on that truck”. I’ve tried working with them and they are refusing to. Laughing in my face and often taken days to get back to me. This is a safety concern for me and my children and now I have to put new tires on my truck out of pocket. I will never buy here and will tell everyone I talk to avoid any Key dealership. Buyer beware. More

Went out of their way to find my exact specifications for what I wanted and then went and picked it up! what I wanted and then went and picked it up! More

Everyone is very kind and nice ? ? Fast and quick service, friendly employees! Thank you! ? Fast and quick service, friendly employees! Thank you! More

Very unsatisfied the church $215 and they did nothing to my truck, rotted in with a have DEF system service by Dealer warning, drop the truck off. They said they couldn’t find what was wrong due to the code my truck, rotted in with a have DEF system service by Dealer warning, drop the truck off. They said they couldn’t find what was wrong due to the code being erased after I told them what the code was that it gave me in a good accident. Erased, put my truck into a forced region that it didn’t need, said they could not diagnose the erratic level sensor in the DEF tank, even though there are multiple publications stating that this sensor fails. More

Turn signal recall performed still not fixed . Please have someone contact me to reschedule to have looked at. Please have someone contact me to reschedule to have looked at. More

The team at key Chrysler jeep dodge ram went above and beyond expectations in making sure that I had the best experience ever buying a new vehicle! beyond expectations in making sure that I had the best experience ever buying a new vehicle! More

Thank you for your assistance, keep up the good work. Likely will be back agaub Likely will be back agaub More

Austin and everyone else was awesome! We had been to a couple dealerships prior who weren't willing to work with us to get what we wanted, so thank you very much for helping us find our J We had been to a couple dealerships prior who weren't willing to work with us to get what we wanted, so thank you very much for helping us find our Jeep and for the nice experience! More

Sean Duffy very helpful sales rep. I would by and have bought again from this dealership I would by and have bought again from this dealership More

Easy to work with, straight forward with the financing. I will recommend this dealership to my clients and family. I will recommend this dealership to my clients and family. More