Key Chrysler Dodge Jeep Ram of Rochester

The mechanic did an outstanding job rectifying the problem I had with my jeep. I was overly pleased with the performance of my jeep following the repair. problem I had with my jeep. I was overly pleased with the performance of my jeep following the repair. More

Always easy to schedule an appt. and its always within a day or so. very convenient and its always within a day or so. very convenient More

Service Center always dependable, knowledgeable and helpfull. Prompt and courteous service. Thank you very m helpfull. Prompt and courteous service. Thank you very m More

The employees are great, to bad they have to deal with corporate! Can’t say enough about them! corporate! Can’t say enough about them! More

No pressure and very easy to work with. They are really working for you the customer. They are really working for you the customer. More

I came in for a rescheduled inspection due to illness and was taken care of in a timely fashion! was taken care of in a timely fashion! More

Thorough and friendly. It is always easy to schedule appointments and times/days are convenient It is always easy to schedule appointments and times/days are convenient More

Everyone there was very polite and helpfull, I had a great experience at key of rodchester. great experience at key of rodchester. More

My wife and I have been long time customers at this dealership since we moved to Rochester in '08. We bought our jeeps there and have them serviced there regularly. We always feel welcome, and we've a dealership since we moved to Rochester in '08. We bought our jeeps there and have them serviced there regularly. We always feel welcome, and we've always been satisfied. The personnel goes the extra mile. More

I can easily say that today will be our last day using your dealership. We brought in our 2022 Ram lease with 17,000 miles on it for three reasons today. An oil change, an alignment, and to check why th your dealership. We brought in our 2022 Ram lease with 17,000 miles on it for three reasons today. An oil change, an alignment, and to check why the check engine light was on. Ewen was FANTASTIC as always. Kevin however was absolutely unprofessional rude and the main reason we will never return and we will be sure to tell people to avoid your service department. Earlier in the day, when speaking with Ewen on the phone, I could hear Kevin in the background being absolutely rude and unprofessional towards my phone call and my very simple questions. It was so bad that I reached out to my other half and told him that he can call the dealership because I’m not dealing with someone like Kevin being so unprofessional and rude in the background, while I’m trying to have a conversation with Ewen. Not only did the technician Chris do the 1st alignment incorrectly he then had to do a 2nd alignment because after a test drive and returning to the garage and putting the truck back on a lift, the 1st alignment didn’t work. So because your technician doesn’t know how to do his job we were forced, by Kevin to pay, for two alignments. We were also told that our tires were “junk“ and needed to be replaced yet they’re under warranty because the vehicle only has 17,000 miles on it. But Kevin refused to do that. So not only did you rip us off by charging us for TWO alignments because your technician doesn’t know how to do his job, but your service manager is the most unprofessional person I have ever dealt with. You lost two customers today because of Kevin. More