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Key Chrysler Dodge Jeep Ram of Rochester
Rochester, NH
589 Reviews
Proud member of the Key Auto Group!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 589 reviews
August 28, 2024
I am a repeat customer and that should indicate my satisfaction. Aristedes always does a very good job representing the dealership. satisfaction. Aristedes always does a very good job representing the dealership. More
by murdough
Verified CustomerEmployees Worked With
August 23, 2024
Very nice people and they did all they could to get me the vehicle I wanted - YEA the vehicle I wanted - YEA More
by gloriastewart48
August 17, 2024
Very Clean, knowledgeable, friendly, very easy to make an appointment with them Quick service, they contacted me when my car was ready to pick up appointment with them Quick service, they contacted me when my car was ready to pick up More
by LEMERYLORI
Employees Worked With
Other Employees :
Dave and Madison, Ewan Conant, Mike Gigas
August 16, 2024
Great experience and couldn’t have gone any smoother. Thanks for the new truck you guys did a great job and will recommend you to 6500 people I work with. Thanks for the new truck you guys did a great job and will recommend you to 6500 people I work with. More
by JSQUIRES1976
August 11, 2024
The Staff is great. The techs seem to do good work. My issues with Key are administrative. Transparency and itemized labor hours and rate per hour would be nice. Also ch The techs seem to do good work. My issues with Key are administrative. Transparency and itemized labor hours and rate per hour would be nice. Also charging people a fee to use a credit card is incredibly tacky. Especially considering the size of the Key corporation. When you’ve spent over $4,000 at the dealership in the last few months it’s a slap in the face to the customer. Every business has to pay credit card fees, you aren’t unique. You also profit far more than an independent garage. If you don’t want to pay fees perhaps use incentives to pay with cash or check instead of a fee to pay with a card. Again, with the size and stature of Key dealerships, this is frankly pathetic and corny. More
by Coastal couple
Employees Worked With
I think her name was Jen. She was professional and nice to work with.
August 10, 2024
Not a fan of the 3% surcharge for card use and another $14 shop charge for repair order. I feel like I’m being nickle and dimed. Not well defined prior to billing either $14 shop charge for repair order. I feel like I’m being nickle and dimed. Not well defined prior to billing either More
by ski-nh
Employees Worked With
Jen and Mike
August 10, 2024
Great dealership, very friendly and very knowledgeable about new features on my jeep.Sean was the best. about new features on my jeep.Sean was the best. More
by blackhat1367
Employees Worked With
Other Employees :
Alyssa Malinowski, Ewan Conant, Mike Gigas
August 09, 2024
Responded to request for urgent service, obtained necessary parts quickly, and were able to source parts for problems determined during servicing on an expedited basis, with updates. Also provided tr necessary parts quickly, and were able to source parts for problems determined during servicing on an expedited basis, with updates. Also provided transport to dealership to pick up repaired vehicle once finished. Professional, responsive service team. More
by rcmoores
Employees Worked With
David Smith. Mike, Jonathan, Bailey, unnamed diligent technicians, all 5- starall 5- star service
