Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Key Chrysler Dodge Jeep Ram of Rochester
Rochester, NH
580 Reviews
Proud member of the Key Auto Group!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 580 reviews
January 22, 2025
Have the extended plan for oil changes, tire rotation but for some reason I have had to pay most times I have gone. Told me I didn’t have plan but this time said oh yeah you do. Looks like you have only used for some reason I have had to pay most times I have gone. Told me I didn’t have plan but this time said oh yeah you do. Looks like you have only used 2 out of 10. Yeah because you charged me the other times and said I don’t have extended plan. More
by MLANGELIER
Verified CustomerEmployees Worked With
Jennifer Dube
January 18, 2025
The people. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. That help me were great. I was not expecting service like this. Thank you so much for keys Dodge dealership. More
by creggbrunelle
January 16, 2025
I’m not sure what happened to the service department but the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now the last two visits have not been great. Last month the Service Manager told me that a check engine light comes on when a scan tool is hooked up. Now I pulled in with no engine light on and I know that isn’t the case. Honesty is important and before driving away I should have been told hey upon diagnosing your light is on. This last time I didn’t realize I had a $100 warranty deductible so when ai said it should be covered and pricing is checked, I would expect to be informed yes it’s covered but you have a $100 deductible. This would have influenced my decision to spend $500 on a service. So “free” got costly and was unexpected. I don’t know where the former employees all went but they were much better: Jeremy, Udis? Had been there a while and always explained everything to a T. More
by mckenzie
Employees Worked With
January 15, 2025
The Rochester crew took really good care of my car, I'll definitely be coming back for my next service! definitely be coming back for my next service! More
by Ryan
Employees Worked With
Other Employees :
Jen Dube, Madison Lawrence, Haley Collins
January 13, 2025
Sales Rep Austin was quick to reply and answered all of our questions thank you our questions thank you More
by Timothy
January 11, 2025
Very friendly receptionist when I arrived, Haley Collins, very professional, directed me to waiting area and kept me updated on my service being done on my vehicle Collins, very professional, directed me to waiting area and kept me updated on my service being done on my vehicle More
by Karengore7
Employees Worked With
Service desk
January 10, 2025
I’ve recently bought two cars through Key Auto. The service and the sales department are excellent! The service and the sales department are excellent! More
by SMITHJAIII
January 10, 2025
Reliable. Timely. Communicated extra and unanticipated charges before commencing. All good and thank you for easy service call Timely. Communicated extra and unanticipated charges before commencing. All good and thank you for easy service call More
by nealhesler
Employees Worked With
Service rep
January 10, 2025
Service people were courteous and attentive, and the wait time was reasonable. I am satisfied with your service department. time was reasonable. I am satisfied with your service department. More
by SUSANLD3
Employees Worked With
January 10, 2025
Service reps very attentive and helpful. Great waiting room, clean, have snacks and coffee available. Clean bathrooms. Great waiting room, clean, have snacks and coffee available. Clean bathrooms. More
by edpattersoniii
Employees Worked With
