Key Chrysler Dodge Jeep Ram of Rochester

Was under the impression that I had an appointment first thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said thing in the morning so I could have my issue taken care of and go about my day. Upon arriving I was asked if I was dropping the vehicle off. I said no, I would be waiting. I was very rudely told “you might be waiting awhile”. I was then asked if I was there for any other services which I replied “no”. Like I was hiding something. A gentleman standing off in the corner then spoke up and said I think you are here to see me as well. Turns out he’s the paint touch up guy. Good thing he was there or I may have been wondering what the service advisor was asking about all day. I had no idea the paint guy was coming that day. I just purchased a vehicle from you and had a minor problem, that quite frankly I had a pretty good idea what was wrong with it and could have easily fixed it myself. However based on principle I took it back as it clearly was never noticed through the recon and prep/delivery process. I can only imagine if simple door switches weren’t checked for proper operation what else was missed during the inspection and prep. I understand that people have bad days. When you deal with the public and a customer you need to put it aside. I will NEVER be using Key for any services again. More

Jenn is a great person and well spoken. Whenever I go to the dealership she has been fantastic and very helpful Whenever I go to the dealership she has been fantastic and very helpful More

Very quick and personal service! ! The waiting area is very nice and comfortable too with coffee and snacks. ! The waiting area is very nice and comfortable too with coffee and snacks. More

There were a lot of factors with this evaluation. There was a person who worked there who was on her last day. This made it difficult for the technician to complete his job. I voiced my thoughts and There was a person who worked there who was on her last day. This made it difficult for the technician to complete his job. I voiced my thoughts and the service representative was quick to offer my vehicle to come back on Monday morning first thing. I'm impressed with a lot that key Chrysler Dodge Jeep ram of Rochester has to offer. I expected and still expect that when my Jeep goes into their shop that they maintain high level of professional repair work. We will see going forward More

Rusty bolts on a 2015 Ram 3500 on both exhaust manifolds has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on gett has to hard to get off without snapping them. The service department at Key GMC of Rochester did an absolute wonderful job. I cannot say much on getting Mopar parts, because they are very hard to get. If you need something fast, forget it! Fortunately in my situation, that has not been something that kept me from driving. The wait for specific parts can take up to a month and a half. This has happened to me twice. Plan ahead when they tell you something is going to fail. More

Jen and the shop took great care of my car. I'll definitely be coming back next time it needs something done. I'll definitely be coming back next time it needs something done. More

They are wonderful In the service dept . Quick and very courteous . Had oil change inspection, tire rotation in one hour Quick and very courteous . Had oil change inspection, tire rotation in one hour More

Easy to deal with and they go the extra step I would buy from them again from them again More

They squeezed me in for a battery change and my state inspection was free since I bought it there inspection was free since I bought it there More

Informative and efficient. Professional and excellent value I found the dealership to be very accommodating. We were waiting on an insurance matter and they really helped us. T Professional and excellent value I found the dealership to be very accommodating. We were waiting on an insurance matter and they really helped us. They were Informative and efficient. Professional and provided excellent value More