Key Chrysler Dodge Jeep RAM of White River - Service Center

I took the car several times because they say they fixed my problem but they never did, at the end I fixed the car myself. my problem but they never did, at the end I fixed the car myself. More

Good reliable service fast service. Rug in waiting room needs to be cleaned. Personnel very pleasant. Rug in waiting room needs to be cleaned. Personnel very pleasant. More

Good service and reasonable price. They worked very efficiently, and saved my time as well! They worked very efficiently, and saved my time as well! More

The staff at Key Chrysler Dodge Jeep Ram of Lebanon are some of the best from the desk to the techs. Very helpful with all the problems I was having with my 2015 unlimited rubicon at 100,000+ miles, I woul some of the best from the desk to the techs. Very helpful with all the problems I was having with my 2015 unlimited rubicon at 100,000+ miles, I would and will recommend them to everyone. Thank you to all of them. 😃 More

Good work on the car. Communication could use some work. Looked like front desk was overwhelmed. Communication could use some work. Looked like front desk was overwhelmed. More

Repair options and costs clearly explained; very professional. Cheerful, efficient team of of many personnel professional. Cheerful, efficient team of of many personnel More

My visit was excellent, problem was resolved and the service department person was excellent, she was very attentive and very professional. service department person was excellent, she was very attentive and very professional. More

The car was in for basic service. Everything was completed on time and the staff was responsive and great to work with. Everything was completed on time and the staff was responsive and great to work with. More

We showed up to drop off the truck at a bit before 8:00 AM. After waiting 10 minutes without locating a service counter person (or anyone in the garage) we found a person and gave verbal directions -inclu AM. After waiting 10 minutes without locating a service counter person (or anyone in the garage) we found a person and gave verbal directions -including a written phone number for any questions- regarding work to be completed. The message was never conveyed and at the end of the day we picked up the truck and paid $175- for a list of things “to do”. No work was completed. A call was placed to us- or to a number of some random person as the number they had in the computer was far from ours. We shared our warranty info 3x: by email 3 weeks prior to dropping off the truck, by phone and in person. It was never looked into. We were told the person with the info was out for a few days. We thought it was a service team?? When I called to discuss all this I was told the service manager would be informed of my frustration with the service. I assumed (silly me) the manager would call to clarify or at least apologize for terrible communication. It’s been a few weeks. Anyway, long story short, we will not return to have work done at Key Dodge. We will be returning to our normal mechanic who is also ASE certified now that we know we don’t have to go to a Dodge dealer to have our warranty accepted with just a quick fax or phone call. More

Friendly and helpful service staff that was able to also add in a last minute inspection add in a last minute inspection More