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Key Chrysler Dodge Jeep RAM of White River
White River Junction, VT
304 Reviews
We make the car buying process simple by displaying the lowest price on the window. We price our vehicles more aggressively than anyone else in New England. We're proud to display our low price on every vehicle's window.
We believe there is more to buying a vehicle than worrying about the price. Key Auto has simplified the car finding process for our customers. When we price a vehicle, we take the following into consideration: 1) market conditions, 2) what the area dealers are selling them for, 3) Kelly Blue Book* retail. When you leave a Key Auto dealership, you're confident you've received the absolute best deal.
When the Key Auto Group was formed, the owner realized that most customers were tired of buying cars the "old-fashioned" way. He wanted to get rid of negotiating back and forth over a price, and pressure from the salesperson. This stressful process could last hours! The customer would end up driving away in their new vehicle with no assurance that they received the best deal possible. That's not how we do business. That's why we started the Hassle-Free Zone.
We believe customers want to focus on the important aspects of buying a car, such as reliability, safety and integrity of the dealership and its staff. All that can get overlooked when focusing on price alone. Here at Key Auto, you can rest assured that you ARE receiving the best deal possible. We'll prove it!
Key Auto Group has stores in New Hampshire, Maine and Vermont. You can find our locations in towns such as: Portsmouth NH, Somersworth NH, Newington NH, Salem NH, Nashua NH, Rutland VT, White River Junction VT and York ME - allowing us to carry a wide selection of highly desirable inventory across New England.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 304 reviews
February 01, 2020
very, very ,very poor Service Dept. Say what you want about Miller Auto, but I had great service through 6 Dodge Pickups. My experience this week with Key has been unnecessary, dis Say what you want about Miller Auto, but I had great service through 6 Dodge Pickups. My experience this week with Key has been unnecessary, discourteous, unprofessional and with complete incompetence. Appt. scheduled for 10:15am, truck there by 9:30. No call all day. I called several times, kept getting vm. Went there at 4pm and truck not done, needed a broken caliper replaced and pads. I asked why I was not called to ok the repair and got nothing but excuses and adamantly asked to leave the veh for another day to complete repairs. Now we are into next day 3pm and still no call. I called and service manager did not know the status, had to call me back. 1 1/4 hrs later I had to call back, and was told still not done, same excuses, but could pick it up Sat. What? Service isn't open on Sat. and who is going to answer my questions? no one! I called Sat. "status unknown". Pickup on Monday. Overbooking? You bet! And I'm not the first. You have a big problem that needs fixing. I want a mechanic to start and finish the job on my vehicle, not bounce around from one veh to another. I would very much like to personally speak with Dan Lagrange when I come in on Monday Feb 3. I also want a full breakdown of Parts, Labor and cost of Everything. ...Dianne More
by dburrington
Employees Worked With
Service Manager
October 03, 2019
Effortless, friendly The team was very friendly, knowledgeable and went above and beyond to meet my needs. Kyle was very pleasant. He was able to explain to me how to wo The team was very friendly, knowledgeable and went above and beyond to meet my needs. Kyle was very pleasant. He was able to explain to me how to work all the new techs stuff in a manner that I understood. Great young man Thanks again to all of you for your hard work and patience More
by clbrissette
Verified CustomerEmployees Worked With
Kyle Wood
September 06, 2019
Key Auto is the place to go for your car needs As I walked in to check on the Jeep Compass I was greeted by the staff asking How can we help you. Dennis came forward and the process began. He liste As I walked in to check on the Jeep Compass I was greeted by the staff asking How can we help you. Dennis came forward and the process began. He listened to what I wanted and could pay then off to work. He was so kind . After sometime and lots of math we agreed on a price I could pay. The Compass was cleaned up and I came back the next morning and picked up my new Jeep. Love it Nancy Cutting More
by Compass
Employees Worked With
Alex was very kind always a smile and how are you doing. , Dennis Callahan
August 28, 2019
Man behind the curtain This guy is like the Wizard, he looks over everything and produces awesome numbers for the customer. Alex is very honest and upfront with you.. He wou This guy is like the Wizard, he looks over everything and produces awesome numbers for the customer. Alex is very honest and upfront with you.. He would give you the shirt off his back! A great addition to the Key Dodge Team! More
by Thend
Employees Worked With
Alton Young, Alex Mackay
August 19, 2019
Great Service Dennis is very easy to deal with and informative about the product and sales process. There was no pressure at all. Highly recommend him and the entir Dennis is very easy to deal with and informative about the product and sales process. There was no pressure at all. Highly recommend him and the entire dealership to anyone! More
by sean s
Employees Worked With
Dennis Callahan
August 16, 2019
From bad to better As a customer continuously for about 2 months in the service department I was at my witts end. The aggressive deal I was offered was the only thing th As a customer continuously for about 2 months in the service department I was at my witts end. The aggressive deal I was offered was the only thing that kept me in the door. Dennis is amazing and I appreciate working with a salesman who I have done business with before. The level of respect I received really went a long way More
by erinpotter25
Employees Worked With
Dan Lagrange, Dennis Callahan
July 03, 2019
Exceptional customer service Chris Baronowski (sales rep) was courteous, knowledgeable and helpful. Chris made our shopping experience for a new vehicle stress-free. Chris expla Chris Baronowski (sales rep) was courteous, knowledgeable and helpful. Chris made our shopping experience for a new vehicle stress-free. Chris explained all of the sales and promotions being offered and simplified our process for qualifying and completing the purchasing paperwork. Our experience was positive from start to finish. More
by thomas.p.carlson
Employees Worked With
Baronowski, Chris, Chris Baronowski
July 03, 2019
Went out of their way to make me a customer I always try to support my local dealerships here in Lebanon, every time I buy a car and I start by saying I want to buy locally but am not willing to I always try to support my local dealerships here in Lebanon, every time I buy a car and I start by saying I want to buy locally but am not willing to take a bad deal, I went to my local Ford, GMC and RAM Locally, in the case of GM local is in Vermont. They all told me they would give me a deal as competitive as anywhere else. but, with the exception of Key Auto Chrysler Dodge of Lebanon they tried try to rip me off. Of course this can be all subjective if you don't compare apples to apples which I do, I get quotes both locally and travel so, that I know what the deals are as well as what my trade in is really worth. Only Key auto was competitive, in fact the others offers were bottom line 3-4 thousand what over what I could do if I traveled from Lebanon. Back to Key auto, at first there was a snafu, there where incentives ending which equaled 3000 dollars I was going to lose because I had gotten lost in the shuffle of a busy weekend. Mistakes happen what I care about is what is done to rectify the mistake. The sales manger Dan listened to me and saw that I had made several attempts to meet the end of month incentive deadlines and honored the prior month deadlines. He then hooked me up with Chris, Chris was great! All and all minus, the snafu, I found the sales staff to be incredibly friendly, helpful and not at all pushy. Unlike the other local dealerships he also gave me a very competitive trade in on my truck which I really appreciated after the ridiculous offers I received from the other local dealerships. I am a very satisfied customer in the end and have a brand new RAM. Thanks More
by jrouss28
Employees Worked With
Dan Lagrange, Chris Baronowski
May 31, 2019
Awesome! We Purchased our first wrangler last Friday (5/24/19) and we liked it so much we got a second one less than a week later. Abigail is very knowledgeabl We Purchased our first wrangler last Friday (5/24/19) and we liked it so much we got a second one less than a week later. Abigail is very knowledgeable about the products and is very prompt on responding to phone calls and emails. we have purchased from other dealer in the area and this was by far the best car buying experience. The whole process went smooth and there was zero pressure to buy. More
by Jmoore
Employees Worked With
Abigail Wing
May 26, 2019
Amazing! Quickest and overall best buying experience I have ever had. Everyone was so friendly, helpful, and made this quick and painless. I can’t recommend th Quickest and overall best buying experience I have ever had. Everyone was so friendly, helpful, and made this quick and painless. I can’t recommend them enough! More
by Ashlynk13
Employees Worked With
A. Young , Abigail Wing, Dave Young
