Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Never again purchased 3 vehicles in 12 yrs. Service manager basically refused to believe my windshield cracked sitting in the driveway even tho a class action suit is filed about this problem. Service manager basically refused to believe my windshield cracked sitting in the driveway even tho a class action suit is filed about this problem. More

Friendly neat and clean kept us informed of each step. Very helpful courteous of our time Very helpful courteous of our time More

The service department went above and beyond by squeezeing me in ahead of my appointment. Parts also expedited a filter for my truck because it is not a Mopar. squeezeing me in ahead of my appointment. Parts also expedited a filter for my truck because it is not a Mopar. More

I love Key Chrysler Newcastle. Dodge, Park is a fantastic service man and manager. He always helps to diagnose the problem correctly with the minimum disruption for me Dodge, Park is a fantastic service man and manager. He always helps to diagnose the problem correctly with the minimum disruption for me More

They are very accommodating! They are very helpful with all my questions and inquiries. And they respond easily. They are very helpful with all my questions and inquiries. And they respond easily. More

Dorothy was very professional on the phone a when was there plus very polite. The hardest thing there to do is get an appointment I know it’s tough but I have to schedule my appointments when I don’t hav there plus very polite. The hardest thing there to do is get an appointment I know it’s tough but I have to schedule my appointments when I don’t have a lot of clients so it’s tough to get a reasonable appointment that really works for me. I have to take time off to keep my appointments. Other than that the service very good. More

It was difficult to get someone on the phone for scheduling a service. When told I would get a call when the part was in, it hasn’t happened yet even after the time frame I was given. scheduling a service. When told I would get a call when the part was in, it hasn’t happened yet even after the time frame I was given. More

Park and Dot are great! They make it very easy to schedule appointments. Highly recommend They make it very easy to schedule appointments. Highly recommend More

Dan in parts made finding the parts for my vehicle super easy they also have the best hat selection easy they also have the best hat selection More

Friendly, thorough, clean, timely. Had work done on my Wrangler twice in two weeks and can’t say enough good things about what a pleasant experience each one was. Had work done on my Wrangler twice in two weeks and can’t say enough good things about what a pleasant experience each one was. More