Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Excellent It was a very excellent experience and I look forward to spending money there. forward to spending money there. More

Unorganized. Not prepared properly for service Need to be prepared for service. Parts were not ordered the first time for recalls and the second time they still d Not prepared properly for service Need to be prepared for service. Parts were not ordered the first time for recalls and the second time they still didn't fix it. It's still not fixed and no one has called More

I’ve visited this dealership for years for service. The service is always excellent. Recommended. The service is always excellent. Recommended. More

it was great other were all very nice it was a very quick and pretty easy pro and pretty easy pro More

Always great, very prompt. No complaints at all. They always do what is promised with no surprises No complaints at all. They always do what is promised with no surprises More

Park has a loaner available and gave it to me so I didn't need to wait at the dealership and called me within an hour and half or so - everything went smoothly! need to wait at the dealership and called me within an hour and half or so - everything went smoothly! More

Very efficient and friendly lady at the front desk. Not a fan of the country music they chose to play but that's pretty minor. Not a fan of the country music they chose to play but that's pretty minor. More

I had a wonderful experience at Newcastle. It was the best experience I've had buying a new vehicle at a dealership. It was the best experience I've had buying a new vehicle at a dealership. More

Had an appointment on the 29th of Dec. Truck was not taken to be worked on for two week after that date. Do you call that GOOD customer service?? Then spoke with a salesman about finding o Truck was not taken to be worked on for two week after that date. Do you call that GOOD customer service?? Then spoke with a salesman about finding or ordering a new truck, and I'd say he acted like he didn't ack like he wanted to sell one. By the way I now have a 2024 GMC Thanks for your great service! More

Dorothy & Park were amazing! The multiple times I had my car at Newcastle Park went above and beyond with my warranty to ensure everything was covered. The multiple times I had my car at Newcastle Park went above and beyond with my warranty to ensure everything was covered. More