Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Rewire fuel pump I took it in. They told me right off the bat the trucks fuel lines were crimped(brand new!) and it wouldnt run. I said i need the fuel pump to work! $ I took it in. They told me right off the bat the trucks fuel lines were crimped(brand new!) and it wouldnt run. I said i need the fuel pump to work! $350 later they fixed the wiring. Guess what ? It runs and has never run better! Milage has increased to boot! So for their mechanic to state that it wouldnt run is ridiculous! As for the price i think i was taken on that well. It shouldnt have taken 3.5 hrs to rewire something that was already there. The tank had been dropped 4 times so all hoses and so on had already been broke free. “Flat rate”. The definition of that is “the fleecing of the consumer”. Its bullcrap and i wont be bringing my truck back there!!!!!! More

Best service ever This dealership will go the extra mile to satisfy their customers. A dealership you can trust. Don’t try to over sell you. Can’t say enough good thin This dealership will go the extra mile to satisfy their customers. A dealership you can trust. Don’t try to over sell you. Can’t say enough good things about them. More

Vehicle sale (multiple), service, and repair work. I don’t write reviews, but I feel compelled to do so because I’ve had nothing but good experiences here. I bring all of my business here, even if the I don’t write reviews, but I feel compelled to do so because I’ve had nothing but good experiences here. I bring all of my business here, even if the vehicle isn’t a Chrysler, Dodge, or Jeep because I’m very particular about who works on them. I have always had a pleasant experience, the staff is friendly and professional, the work is top notch, and when I get the bill I am never shocked by it (which is a new experience for me, as far as dealerships go). I would highly recommend More

Excellent staff, including management. I never have any worries when I bring my Jeep to be serviced here! Staff is great, especially Eric!! Randy is also fantastic!!! He really knows how to I never have any worries when I bring my Jeep to be serviced here! Staff is great, especially Eric!! Randy is also fantastic!!! He really knows how to take care of his customers! More

Priority without question We arrived on a Friday without an appointment with a "dead" vehicle and within hours we were on way. The staff and technician handled our unique probl We arrived on a Friday without an appointment with a "dead" vehicle and within hours we were on way. The staff and technician handled our unique problem quickly and without question. More

Joke of a service department There service department is the biggest joke in the industry just cost me 3 grand because they where to lazy to fix a problem when my girlfriend broug There service department is the biggest joke in the industry just cost me 3 grand because they where to lazy to fix a problem when my girlfriend brought in her Jeep several times about her motor ticking while it was under warranty cause it doesn’t pay as good complete garbage owner is just as bad covering up the scam of a service department there is there More