Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

recall on my Jeeo I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered I took my Jeep to Newcastle Chrysler because I received a recall notice for my vehicle. They did a complete inspection of the vehicle and discovered an oil leak. Randy Miller had encouraged me to purchase the extended warranty when I bought my Jeep and I'm so glad I did. It will pay for this oil leak. More

Top notch sales and service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! So far, we have purchased 2 new and 1 used vehicle from Newcastle. I have had nothing but positive experiences when interacting with sales or service! The sales are driven by questions about the buyer as the sales rep wants to make suggestions and recommendations based on the customer’s needs and NOT what they want to sell. The service department is friendly and professional. I have never been spoken to in any way that made me feel like anything short of a valued customer (even if I’m standing there trying to recreate a noise I am hearing somewhere under the car)! They are very “real” people. I highly recommend you see them for your next vehicle! More

Service work Very professional and do quality work the ability to have them pick up my vehicle for service is very helpful always answer my questions in a timely m Very professional and do quality work the ability to have them pick up my vehicle for service is very helpful always answer my questions in a timely manner More

Front axle u-joint replacement While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. While on a vacation trip from Virginia to Maine, I had an issue with my axle u-joint. I pulled into the dealer asking if they could check it for me. They advised they were booked through the next week, but pulled my truck in anyway. They found a problem and replaced the part immediately, saving our vacation. Newcastle Dodge is, by far, the best dealership I have ever been to. Absolute professionalism and truly caring people. The service assistant and the mechanic were great, explaining everything to me. More

Superb! This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be no This is not only a dealership/service center. It is a place where hospitality and kindness are the foundation. And so I quote Hebrews 13 v 2: Be not forgetful to entertain strangers: for thereby some have entertained angels unawares. In this place, there are angels entertaining angels. And the work done is extraordinary! With my kindest regards, Christiana Adams More

Excellent customer service Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping t Always have had great experiences when dealing with these folks. Would go back myself and would recommend them to others. Looking forward and hoping they will treat just as well in sales as I will be in the market then More

Great staff, wonderful phone support! These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits wi These guys always have a smile for you, make sure you know when you need to come in for service, and can deal with those occasional surprise visits without any issues. More

Good service Brakes on car are great. Survice is always nice an prompt. Also trustworthy employees. Convenient location to get car worked on. Always pleased with w Brakes on car are great. Survice is always nice an prompt. Also trustworthy employees. Convenient location to get car worked on. Always pleased with work. More