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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
399 Reviews

399 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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September 08, 2018

Parts and accessories I had been looking on line for mud guards for my new Dodge. I like to do business locally but pricing if often a problem. I was pleasantly surprised t More

by jdgrwg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parts, Randall Miller
September 04, 2018

Oil change and air conditioner check I have always been more than satisfied with staff and service at this dodge dealership. They are great about getting your vehicle serviced and and bac More

by HAMSDRYWALL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric and his wife along with the other ladies at the service desk.
September 04, 2018

Long The waite was long, very long for an oil change. They had our vehicle listed as a van and it is a Ram Truck. Did not use synthetic oil as requested. More

by drlyons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
None of the above
September 02, 2018

This ones for Short Round Exactly service. They go above and behond everyday to satisfy there customers. They do whatever it takes. I recommend them to everyone I can. Go Short More

by jay44607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brewer
August 29, 2018

Professional, outstanding operation The quality of services of Newcastle CDJRV is outstanding. I would not hesitate to recommend any buyer or seller to go in and meet the folks at Newca More

by giova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Miller
August 23, 2018

Customer service is always A+ Staff really go out of their way to make sure that your experience is a good one. Always friendly and accommodating, and they know me by name! More

by 14 year customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brewer, Heather Brewer, Rebecca Lavallee
August 23, 2018

Suberb customer service and attention to detail. My service visits are by far the most professional I have experienced anywhere. At every step in the process, from making the appointment to picking More

by james.donovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Brewer, Randall Miller
August 23, 2018

Service Great Service. Eric, and Heather are the Face of the service department. I’d highly recommend taking your car to have any work done on it. More

by BROOKSKERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Eric Brewer , Randall Miller
August 22, 2018

Terrible customer treatment I brought my Jeep here for a detail service. The detail job was at the level of a home cleaning. I specifically mentioned my carpets because they were More

by mere76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Hunt, Randall Miller
Aug 28, 2018 -

Key Chrysler Dodge Jeep RAM of Newcastle responded

We at Newcastle Chrysler are sorry we couldn't meet the expectations of this customer on the detailing of their Jeep. After hearing of the customers unhappiness, we offered to re-clean the vehicle and took extra care doing this. Again, the customer was not satisfied with the work. We were surprised to hear this as we have an excellent, experienced crew who detail many cars a week with no complaints. Not wanting an unhappy customer, we offered again to do a complete detail but the customer refused. At this point we mailed a refund check to the customer for the full amount they paid.

August 15, 2018

Love Newcastle Chrysler There are so many nice things about Newcastle Chrysler dealership. The staff is friendly, courteous and and helpful. Randy, the owner is amazing, so More

by me.katharina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather and Eric, Mitch Mitchell, Randall Miller
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