Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

New service customer I previously rented from Newcastle Chrysler with a positive experience. This was the first time I got a vehicle serviced there. I have a Mercedes Spri I previously rented from Newcastle Chrysler with a positive experience. This was the first time I got a vehicle serviced there. I have a Mercedes Sprinter camper (Pleasure-Way Plateau). I was impressed with the knowledge and experience of the service manager. My only disappointment was that they didn’t have a fuel filter available after making an appointment over a week in advance. Rebecca told me they were unable to change it because of different types are available. Maybe they received the wrong one, but she assured me it could wait until the next service. My father was in the auto service business so my standards are pretty high, but I felt Newcastle Chrysler was very competent with excellent customer service. I will go to them again if I need service when in Maine. Plus, the loaner car was a huge asset with my busy schedule. This company is very supportive of community activities. A true good neighbor. More

Ram Service Door to door pickup and delivery allows me to continue running my business while caring for my vehicle's requirements. Thanks You Randy and Team! Door to door pickup and delivery allows me to continue running my business while caring for my vehicle's requirements. Thanks You Randy and Team! More

Transmission slipping My Jeep was overheating at only 70 mph, and felt like it was not shifting into next gear, its an automatic . After about a 30 minute wait, was told My Jeep was overheating at only 70 mph, and felt like it was not shifting into next gear, its an automatic . After about a 30 minute wait, was told the trans mission was completely gone! Thankfully was still covered under warranty. Used Loaner for a little over a week. Never realized how bad the jeep was running til after it was repaired!! More

Excellent service and a loaner when needed. "Is this repair needed right now?" I ask. They explain clearly what rhe repair is for and if it can wait. And will take you out and show it to you. "Is this repair needed right now?" I ask. They explain clearly what rhe repair is for and if it can wait. And will take you out and show it to you. More

Service Call to set up appointment service manger was excellent as usually got me in the day I wanted and gave me car to used had oil change and new tires . Call to set up appointment service manger was excellent as usually got me in the day I wanted and gave me car to used had oil change and new tires . Also he had techs check anything found. A problem fix . Best In Slate 5 Star Service they have taken care of car since we brought it . They are just 👍 More

Best dealership around We have had our Jeep serviced at Newcastle for the last 6 years. Hands down the best customer service I have ever experienced!! Eric, Heather and all We have had our Jeep serviced at Newcastle for the last 6 years. Hands down the best customer service I have ever experienced!! Eric, Heather and all of the staff have been amazing! We love it so much that we continue to go there for service even though we moved 2 hours away. More

Efficient, Friendly and Reliable We visit Maine for four weeks and stay in Boothbay Harbor. During that time we have our car checked twice. We are on the road 6 days coming and 6 da We visit Maine for four weeks and stay in Boothbay Harbor. During that time we have our car checked twice. We are on the road 6 days coming and 6 days going. This trip we had a warning sign appear on our Chrysler the last day coming to BBH. We immediately took it to Newcastle. They checked it immediately and ascertained that it was not an emergency situation, but would require sometime to repair. They were quick to set up an appointment and give us a loaner. They called us when it was done. We hardly missed a beat of our vacation. I just wish we had Newcastle back in Texas. They are very efficient, friendly and extremely reliable More

Wrangler 2017 I always get great service and support from sales, service and parts. I have recommended several co-workers and friends, very pleased with everyon I always get great service and support from sales, service and parts. I have recommended several co-workers and friends, very pleased with everyone I have been through More

Had a great experience The service and the people are wonderful. The service is very efficient. Also, while you are waiting there is coffee to drink while you wait for your The service and the people are wonderful. The service is very efficient. Also, while you are waiting there is coffee to drink while you wait for your verhicle to be done. More

I leased my Jeep and then bought it I love having a dealership that has my back. The comfort of knowing I can rely on them is awesome. I highly recommend to everyone looking to purchase I love having a dealership that has my back. The comfort of knowing I can rely on them is awesome. I highly recommend to everyone looking to purchase a vehicle More