Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Very personal and professional customer service, A+++ Always treated like a friend and family and not just a customer. Excellent sales and service! Highly recommended for all sales and service needs. A+++ Always treated like a friend and family and not just a customer. Excellent sales and service! Highly recommended for all sales and service needs. A++++ More

Service 20 plus years of experience with this dealer’s sales, service and owner have been 5 plus. They have kept my high mileage vehicles reliable. 65 years d 20 plus years of experience with this dealer’s sales, service and owner have been 5 plus. They have kept my high mileage vehicles reliable. 65 years dealing with dealers in multiple states and manufacturers, domestic and foreign, this dealership is the best by far. More

They make it easy The people working for Newcastle Chrysler are awesome. Amazing, fast service, also done very well. They know hat they're doing and clearly take a lot The people working for Newcastle Chrysler are awesome. Amazing, fast service, also done very well. They know hat they're doing and clearly take a lot of pride in getting your vehicle taken care of. Top notch customer service, very pleased with the work performed as well. More

New service customer I previously rented from Newcastle Chrysler with a positive experience. This was the first time I got a vehicle serviced there. I have a Mercedes Spri I previously rented from Newcastle Chrysler with a positive experience. This was the first time I got a vehicle serviced there. I have a Mercedes Sprinter camper (Pleasure-Way Plateau). I was impressed with the knowledge and experience of the service manager. My only disappointment was that they didn’t have a fuel filter available after making an appointment over a week in advance. Rebecca told me they were unable to change it because of different types are available. Maybe they received the wrong one, but she assured me it could wait until the next service. My father was in the auto service business so my standards are pretty high, but I felt Newcastle Chrysler was very competent with excellent customer service. I will go to them again if I need service when in Maine. Plus, the loaner car was a huge asset with my busy schedule. This company is very supportive of community activities. A true good neighbor. More

Ram Service Door to door pickup and delivery allows me to continue running my business while caring for my vehicle's requirements. Thanks You Randy and Team! Door to door pickup and delivery allows me to continue running my business while caring for my vehicle's requirements. Thanks You Randy and Team! More

Transmission slipping My Jeep was overheating at only 70 mph, and felt like it was not shifting into next gear, its an automatic . After about a 30 minute wait, was told My Jeep was overheating at only 70 mph, and felt like it was not shifting into next gear, its an automatic . After about a 30 minute wait, was told the trans mission was completely gone! Thankfully was still covered under warranty. Used Loaner for a little over a week. Never realized how bad the jeep was running til after it was repaired!! More

Excellent service and a loaner when needed. "Is this repair needed right now?" I ask. They explain clearly what rhe repair is for and if it can wait. And will take you out and show it to you. "Is this repair needed right now?" I ask. They explain clearly what rhe repair is for and if it can wait. And will take you out and show it to you. More

Service Call to set up appointment service manger was excellent as usually got me in the day I wanted and gave me car to used had oil change and new tires . Call to set up appointment service manger was excellent as usually got me in the day I wanted and gave me car to used had oil change and new tires . Also he had techs check anything found. A problem fix . Best In Slate 5 Star Service they have taken care of car since we brought it . They are just 👍 More

Best dealership around We have had our Jeep serviced at Newcastle for the last 6 years. Hands down the best customer service I have ever experienced!! Eric, Heather and all We have had our Jeep serviced at Newcastle for the last 6 years. Hands down the best customer service I have ever experienced!! Eric, Heather and all of the staff have been amazing! We love it so much that we continue to go there for service even though we moved 2 hours away. More

Efficient, Friendly and Reliable We visit Maine for four weeks and stay in Boothbay Harbor. During that time we have our car checked twice. We are on the road 6 days coming and 6 da We visit Maine for four weeks and stay in Boothbay Harbor. During that time we have our car checked twice. We are on the road 6 days coming and 6 days going. This trip we had a warning sign appear on our Chrysler the last day coming to BBH. We immediately took it to Newcastle. They checked it immediately and ascertained that it was not an emergency situation, but would require sometime to repair. They were quick to set up an appointment and give us a loaner. They called us when it was done. We hardly missed a beat of our vacation. I just wish we had Newcastle back in Texas. They are very efficient, friendly and extremely reliable More