Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Awesome customer service! First time doing business here. They squeezed us in to get repairs done so my boyfriend’s daughter could have a vehicle to take her drivers test in! T First time doing business here. They squeezed us in to get repairs done so my boyfriend’s daughter could have a vehicle to take her drivers test in! They were friendly, helpful, knowledgeable and accommodating! I’m now a lifetime customer!! Highly recommend doing business here. More

Professional,friendly and efficient I will always bring my Jeep Cherokee to New Castle for service. The staff is always helpful , friendly and knowledgeable and professional in every way I will always bring my Jeep Cherokee to New Castle for service. The staff is always helpful , friendly and knowledgeable and professional in every way. Thank you! More

Great service They are all a great bunch of people at Newcastle Chrysler. Always friendly and willing to go the extra mile to make sure you get great service. They are all a great bunch of people at Newcastle Chrysler. Always friendly and willing to go the extra mile to make sure you get great service. More

Failed inspection Brought my 2004 grand Cherokee in for inspection and axle seal replacement. Failed inspection do to rust underneath and nothing solid to weld to to re Brought my 2004 grand Cherokee in for inspection and axle seal replacement. Failed inspection do to rust underneath and nothing solid to weld to to repair it. The axle seal should not of been replaced. I should of been told it failed. My wife and I both feel that the $310 should be refunded to us. 8 traded it in on a 2016 Ram 250 tradesman. More

Recall Updates I received a recall notice in the mail so I called Newcastle Chrysler Dodge Jeep and scheduled the work to be done. I dropped the truck off and Eric c I received a recall notice in the mail so I called Newcastle Chrysler Dodge Jeep and scheduled the work to be done. I dropped the truck off and Eric called when it was complete. When I picked it up he told me they took care of another recall that I didn’t get a notification about. More

Nice place to do business Talented professional staff that’s extremely helpful and knowledgeable as well as attentive to your needs and concerns regarding your automobile. The Talented professional staff that’s extremely helpful and knowledgeable as well as attentive to your needs and concerns regarding your automobile. The dealership itself is clean and cheerful. More

Excellent I love this dealership, everyone is awesome to deal with and it shows they believe in top customer service, I would travel to use this dealership if I I love this dealership, everyone is awesome to deal with and it shows they believe in top customer service, I would travel to use this dealership if I had to More

Super friendly, attentive service The service department staff is attentive and efficient. They even heated up my loaner for me! And when I forgot to give them the coupon I had until a The service department staff is attentive and efficient. They even heated up my loaner for me! And when I forgot to give them the coupon I had until after she rang up my bill, she politely made the change, no problem! More

The Jeep+ family, the TEAM Service is outstanding! Attention to detail. They listen and do their best to make EVERYTHING right :-) until the customer is satisfied. Local folks w Service is outstanding! Attention to detail. They listen and do their best to make EVERYTHING right :-) until the customer is satisfied. Local folks with the local touch and they give to and get involved with the community. Nothing but praise for MY dealership🥰 More

Top Notch Service We return to this dealer because the friendly, competent, and fairly priced service. They always aim to please. The owner, Randy Miller, is almost a We return to this dealer because the friendly, competent, and fairly priced service. They always aim to please. The owner, Randy Miller, is almost always present and makes sure everything is right. More