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Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Newcastle, ME

4.1
406 Reviews

406 Reviews of Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

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February 25, 2022

Fantastic staff with great service. I was an emergency drive-in with a leaking water pump. Within 10 minutes they diagnosed the problem and gave me a loaner. Better yet, I had my truck More

by lcrbjc@tidewater.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Elwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Since I did not get their names...all get 5 stars, Mitch Mitchell, Jaime Poulin, Steve "Hoaty" Houghton, Mike Halligan, Neal Larrabee
February 22, 2022

At Key Chrysler Dodge Jeep RAM, I can get in and out and everything done with a smile. More

by pastor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
February 17, 2022

The part for my Exhaust System that was replaced corrected my issue. I have since driven 500 miles with no issues to report. Good job. More

by doyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
February 15, 2022

Not paying attention to my problem of engine and transmission overheating and charging me for fixing something on a truck with 8000 miles. Still not heard back More

by CJPERREAULT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mitch Mitchell
February 15, 2022

From Neal Larrabee in the service department to Mike Halligan in the parts department I always receive outstanding customer service. They always go above and beyond to assist me and make sure my service More

by Ann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Larrabee Mike Halligan Andrea Hassenfus, Mitch Mitchell
February 15, 2022

My appointment was very easy to schedule. I got a fast accurate estimate. I got a nice loaner cat… More

by greenberet77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
February 13, 2022

Basic oil change and tire rotation service handled timely and professionally without impacting the workday. More

by dgrish
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
February 12, 2022

Since this dealership has been sold to Key Chrysler it has had several different teams in the Service Dept. Now I would say they are on the right track. BOB the Service Mansger goes out of his way to ma More

by britchris39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
February 12, 2022

they were quick to get me in and fix my van but very hard to get a conversation the is clear for me to understand More

by tmclaughlin11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
February 11, 2022

It’s nice to get my vehicle serviced in a timely manner, as well as loaner accommodations with advanced notice. They don’t inflate the rates as some dealerships do. They get it done right the first time. No More

by Sarahj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Mitchell
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