Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Fantastic staff with great service. I was an emergency drive-in with a leaking water pump. Within 10 minutes they diagnosed the problem and gave me a loaner. Better yet, I had my truck I was an emergency drive-in with a leaking water pump. Within 10 minutes they diagnosed the problem and gave me a loaner. Better yet, I had my truck back within 3 hours! They are carrying on the legacy of Randy…always there for the customer. More

At Key Chrysler Dodge Jeep RAM, I can get in and out and everything done with a smile. everything done with a smile. More

The part for my Exhaust System that was replaced corrected my issue. I have since driven 500 miles with no issues to report. Good job. corrected my issue. I have since driven 500 miles with no issues to report. Good job. More

Not paying attention to my problem of engine and transmission overheating and charging me for fixing something on a truck with 8000 miles. Still not heard back transmission overheating and charging me for fixing something on a truck with 8000 miles. Still not heard back More

From Neal Larrabee in the service department to Mike Halligan in the parts department I always receive outstanding customer service. They always go above and beyond to assist me and make sure my service Halligan in the parts department I always receive outstanding customer service. They always go above and beyond to assist me and make sure my service exceeds my expectations. I've been a customer of Newcastle Dodge/Key Chrysler for over 30 years and can't imagine working with any other dealership. The entire team is top notch! More

My appointment was very easy to schedule. I got a fast accurate estimate. I got a nice loaner cat… I got a fast accurate estimate. I got a nice loaner cat… More

Basic oil change and tire rotation service handled timely and professionally without impacting the workday. and professionally without impacting the workday. More

Since this dealership has been sold to Key Chrysler it has had several different teams in the Service Dept. Now I would say they are on the right track. BOB the Service Mansger goes out of his way to ma has had several different teams in the Service Dept. Now I would say they are on the right track. BOB the Service Mansger goes out of his way to make his Customer happy. More

they were quick to get me in and fix my van but very hard to get a conversation the is clear for me to understand to get a conversation the is clear for me to understand More

It’s nice to get my vehicle serviced in a timely manner, as well as loaner accommodations with advanced notice. They don’t inflate the rates as some dealerships do. They get it done right the first time. No as well as loaner accommodations with advanced notice. They don’t inflate the rates as some dealerships do. They get it done right the first time. No guessing. I don’t mind paying a little more for the quality & convenience that makes my life a bit easier. More