Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

I brought my aging, but still running, 2006 Jeep Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch e Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch explained to me (in terms I could understand) that repairs would be too costly for all that needed to be done. I LOVE that Jeep. There was no pressure to do those repairs and no pressure to buy another vehicle. I thank your service center for that advice and considerations. I’ll be back, though, to look for some other vehicle. More

Everyone was courteous efficient and pleasant it was no problem getting an appointment. Everything done in an excellent fashion those that helped me should be congratulated. I had a very good experience al problem getting an appointment. Everything done in an excellent fashion those that helped me should be congratulated. I had a very good experience all around. More

I got into the service department quickly and my car was repaired in a timely fashion for a reasonable price. Thank you. repaired in a timely fashion for a reasonable price. Thank you. More

Disappointed to find a frozen left front break caliper after picking up Jeep after routine oil change and tire rotation. No issue before visit. $700 oil change! Ugh! after picking up Jeep after routine oil change and tire rotation. No issue before visit. $700 oil change! Ugh! More

The only thing that I can say is that they went out there to try to make me satisfied to try to make me satisfied More

Good and efficient customer service. Little wait time to bring vehicle in for repair. That’s appreciated as I need my car for work each day. Little wait time to bring vehicle in for repair. That’s appreciated as I need my car for work each day. More

This service department has always been very accommodating and quick to fix my vehicles in the last 10 years that I’ve been going here. accommodating and quick to fix my vehicles in the last 10 years that I’ve been going here. More

When i called for new tires I was told they would put my name on 4 Toyo for a total of 166 x 3 plus balancing. After dropping it off I was told they are gone but I could have another brand at 176 x 4. So i name on 4 Toyo for a total of 166 x 3 plus balancing. After dropping it off I was told they are gone but I could have another brand at 176 x 4. So i lost nearly $200 because someone sold my tires the same day to a other customer. I was offered no compensation or dven an appogy. More

I have been going to the Key Chrysler dealership for service for my Jeep Liberty for the last 7 years, They are always friendly and welcoming and display a high sense of professionalism. Whenever I have service for my Jeep Liberty for the last 7 years, They are always friendly and welcoming and display a high sense of professionalism. Whenever I have some concern over the maintenance of my Jeep they always reassure me that they can fix any problems to keep me going and happy. I have never been disappointed! More

Very clean. Helpful. Try to find problem. Take vehicle out for ride test on road for awhile Helpful. Try to find problem. Take vehicle out for ride test on road for awhile More