Key Chrysler Dodge Jeep RAM of Newcastle - Service Center

Everyone who works there is very helpful. I don't usually have to wait too long. I don't usually have to wait too long. More

Good service department , great service management. Helpful. Very happy with the service at this location Helpful. Very happy with the service at this location More

Timely service and great communication were especially appreciated since I was not able to be there personally appreciated since I was not able to be there personally More

Great to work with. Got us right in and we appreciate that! Reasonable cost as well. Got us right in and we appreciate that! Reasonable cost as well. More

Your team found solutions for mysterious issues that plagued us last summer - and provided friendly service, complete explanations, and prompt scheduling. I’m a fan! plagued us last summer - and provided friendly service, complete explanations, and prompt scheduling. I’m a fan! More

Timely, professional, good communications. Debrief of issues was thorough and documented. Service of oil change, state inspection, tire rotation, and trouble shooting of check engine light all Debrief of issues was thorough and documented. Service of oil change, state inspection, tire rotation, and trouble shooting of check engine light all conducted within two hours. More

I made an appointment for 9 am for an oil change. When I got there I was told it would be about an hour. After 1 hour they had not started and had not let me know. They then started and completed it When I got there I was told it would be about an hour. After 1 hour they had not started and had not let me know. They then started and completed it in 1 hour. More

A little concerned that I had 11:00 appointment and it was about an hour to simply do an inspection. They must have been a bit behind but did not notify me. was about an hour to simply do an inspection. They must have been a bit behind but did not notify me. More

I brought my aging, but still running, 2006 Jeep Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch e Commander to your service center hoping I might find a “cure” for its faults. I bought it at Newcastle almost 12 years and 168,204 miles ago. Mitch explained to me (in terms I could understand) that repairs would be too costly for all that needed to be done. I LOVE that Jeep. There was no pressure to do those repairs and no pressure to buy another vehicle. I thank your service center for that advice and considerations. I’ll be back, though, to look for some other vehicle. More